Vicki E

Case Management Manager


Case Management Manager

Education Level:


Will Relocate:



SUMMARY OF QUALIFICATIONS * Over thirty years of medical social work experience. * Improved health literacy and health education with patients and staff resulting in treatment plan compliance and improved health outcomes. * Increased clinic census and improved retention in care by improving outreach efforts and engagement skills and providing a Trauma-Informed Clinic Setting. * Extensive knowledge of entitlements, benefits and resources to improve quality of life for disadvantaged populations. Case management Services Provided individuals families and groups with the psychosocial support needed to cope with chronic acute or terminal illnesses. * Provided interventions designed to promote health prevent disease and address barriers of access to healthcare. * Referred patients to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance legal aid housing job placement or educational services. * Counseled patients to help them overcome dependencies recover from illnesses and to adjust to life by improving coping effectiveness. Conducted Bio-psychosocial Assessments Reassessments and Comprehensive Care Plans. management * Led a team of Social Workers Patient Navigators Family Advocates and Substance Abuse Counselors to provide Patient-Centered Care. Monitored evaluated and recorded patient progress according to measurable goal described in treatment and care plan. Developed departmental goals objectives standards of performance policies and procedures. Recruited hired and supervised all program personnel. * Conducted internal audits and quality assurance measures to evaluate thoroughness of documentation and maintenance of program standards and mandates. Completed monthly summary reports of program activities. * Coordinated services within an interdisciplinary team of physicians nurses pharmacists social workers and patient navigators to ensure holistic care. work history