Toney R

Help Desk Specialist


Help Desk Specialist


Ellenwood, GA

Education Level:


Will Relocate:



SUMMARY A highly motivated technical support professional, strong verbal, listening and written skills, comfortable in interacting with all levels of the organization and the public and able to negotiate and problem solve quickly, accurately, and efficiently as a Help Desk Analyst. I have been trained to troubleshoot and support printers HP/Dell/Lexmark and Multi-Function Printers, replace and fusers, rollers, maintenance kits and etc. Experienced in All functions of Data Center Operations, HW/SW, Helpdesk, Desk Side Support, Desktop Support, Desktops, Laptops, Troubleshooting Networking Connectivity issues and Break-fix. In addition, I have aided in PC Rollouts/Software Rollouts through Active Directory & SCCM, Bit Locker Administration as well as MDT (Microsoft Deployment Toolkit), Symantec Ghost software, inventory and warranty compliance. Another part of my training included mobile devices, configuring email and ensuring network connectivity to Droids, Blackberry, iPhones and Tablets supporting American Airlines. I have had extensive CCNA training through Vlan/Lan-Wan Professional Boot Camp configuring protocols for Cisco Routers & Switches. I have also had extensive training installing, configuring and testing SQL Server 2008 & 2012. Experienced using remote utilities to support end-users. Proficient in Microsoft Windows Operating Platforms XP, 7, 8 & 10 Apple OS/Mountain Lion Microsoft Office 2003/2007/2010/2013/2016. Looking for a position commensurate with my education and experience. * Tag * Coordinate user appointments through Microsoft Outlook/Calendar Microsoft Communicator * Remove old Data Direct Sequel Link Driver Set Connections to IBM Z10 Mainframe * From users' desk side via external device, Deploy IBM Data Server Runtime Client (IDSC) to user HDD * Install via Command Line interface new IBM ODBC DB2 Drivers * Test newly installed driver connections to the IBM Z10 Mainframe with Asset number and configure new machines to be deployed according to client's specifications. * Print configuration sheet off any printers being replaced and note IP address.