Douglas M

Data Centre Manager - 20 Years of Experience - Near 12065



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SUMMARY OF QUALIFICATIONS Accomplished Sr manager with over 30 years' experience in Information technology, project management, change management providing senior-level leadership to large top-notch teams in directing global operations processes, maintenance, and training programs. Poised and astute communicator with talent for engaging with cross-disciplinary teams and senior executive management, and forging vendor partnerships in planning and coordinating global operational strategies. Demonstrated success identifying and implementing improvements to organizational process inefficiencies. Maintain all client global operations and processes according to required standards and maintain infrastructure consistency. CAREER HIGHLIGHTS * Developed and implemented 12 new critical internal software applications on iSeries AS/400 that enhanced profitability and raised efficiencies by 25% from 2009 - 2011. * Created and executed core billing system processing tasks that significantly increased throughput by 60%. * Purchased and assisted with the implementation of all Enterprise IT hardware & software for 800 new Inbound Sales reps in 2010 & 2011. * Key member of operational task force that implemented iSeries AS/400 Divisional Business Recovery Solution during the Northeast 2011 Hurricane Flooding devastation. * Project Manager from 1996 - 2008 on 10 large scale billing software conversions for newly acquired cable companies, including standardizing billing codes, rates, and implementing iSeries internal and external security for users upon conversion. * Achieved 2 Regional Performance awards for 2010 - 2013. Support team consistently met 95% of work completion requests within 3-day time frame. * Increased employee productivity over 50% by implementing service level agreement metrics that reduced call volume to desktop support staff. * Developed and managed iSeries AS/400 efficiency policies and procedures for corporate and divisional security for Sarbanes Oxley audit requirements. Established comprehensive set of employee securities that matched current job descriptions across the region, thereby obtaining successful annual security audits reported to shareholders and Price Waterhouse Cooper. * Managed and implemented "PCI" Payment card Industry mandates and standards, enabling Time Warner Cable to effectively manage, and store safeguard customer data at each remote location. LTI - Logic Technology CHG - Change Management INC - Incident Trouble Tickets SLA - Service Level Agreement GE - General Electric Douglas Marchese Page Two


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