Bonnie W

Registered Nurse - 20 Years of Experience - Near 28075


Medical or Health Services Manager

Education Level:


Will Relocate:



Accomplishments: * Tripled patient volume in year 1 * Gained Market Share as #1choice for Home Care * Integrated Home Care into appropriate committee involvement and service lines * Established a working relationship with Case Management and Hospitalist programs to enhance the patient transition into home * Developed an outreach initiative for community involvement and routinely participated in community Senior Health programs and provided education and training for Seniors in the community. Area Director of Operations, Gentiva Home Health, Central Carolinas September, 2012 - March, 2013 Responsible for operational oversight of 5 licensed home health agencies located throughout Central North & South Carolina. This included all aspects of budget, strategic planning, regulatory compliance and daily operations of 5 branches over 500 employees collectively. Accomplishments: * Developed a strategic plan to maximize operations in a rural branch in NC preventing Branch closure within week 3 of hire, * Scope of services included analyzing and developing delivery care Models to enhance productivity, * Maintained flexibility after the direct report, Vice-President, left the organization on week 3 of employment. Novant, Presbyterian Health Care System, Charlotte, N.C. October, 2007 - May, 2012 Director, Patient Care Services, Presbyterian Hospital, Huntersville (October 2007 - May 2008) 50 bed acute care & outpatient newly constructed facility. Responsible for managing all aspects of patient care services, compliance with State & Federal regulations, including The Joint Commission, oversight of nursing, certified nursing assistants and administrative staff. Responsible for budget development and adherence as well as strategic planning and program development. Clinical responsibilities also included membership on Magnet councils, Shared Governance councils, clinical ladder steering committee and patient satisfaction council. Nursing Project Coordinator Administration, Presbyterian Hospital, Charlotte, N.C. (5/ 2008- 1/ 2011) Responsible for projects assigned by the Senior Vice-President/ Chief Nursing Officer, for the Southern Piedmont Region for Presbyterian HealthCare. Requires flexibility and proficiency to effectively and efficiently conduct administrative projects as assigned. Projects include conducting surveillance of clinical areas utilizing Federal, State and local Health Department guidelines and regulations to maintain survey readiness and focus on patient safety. Education and training of clinical staff on an ongoing basis while assuring regulatory compliance. Assist clinical staff with education and training in preparation for the Magnet appraisal site visit. Facilitate, educate and assist nursing staff with compliance of specific standards and regulations of The Joint Commission in preparation of the tri-annual site visit and continued survey readiness. Serves as a liaison and facilitator as a Certified Clinical Nurse Leader while promoting this new Masters of Science in Nursing program. Accomplishments: * Increased patient volumes 25% in year 1 * Developed referral relationships with Specialty physicians Accomplishments: * Increased volumes by 50% in year 1, with continued patient growth and service lines * Gained Market share becoming the #1 choice of patients for Home Care * Developed strategic programs for positive patient outcomes in coordination with Medical Staff, such as Congestive Heart Failure In-Home Program, which reduced hospital readmission rates of CHF patients and facilitated appropriate discharges within 2.0 days, * Developed In-Home Chemotherapy program in coordination with area Oncologist and developed an Infusion Pharmacy on-site, * Developed E-Stem In-Home Program for Speech-Language Pathologists to administer in the home thus resulting in positive patient outcomes of swallowing, eating and return to normal dietary activities. * Private duty volumes increased by 25% within 3 years * Developed new in-home programs based on community assessments of needs for private duty clients, * Infusion Pharmacy developed newly innovated programs providing direct pharmacist-nurse relationships for enhancing education and training enabling service lines to expand to administration of Chemotherapy, Antibiotic therapy, & Iron-deficit therapy Director, Patient Care Services Pathways Home Care (June 1999 - May 2003) Responsible for re-design of the organizational structure and management of all patient care areas and operations of the home care service line, as well as all financial and budget planning and strategy. Director, Program Development Pathways Home Care (January 1996 - June 1999) Responsibilities included marketing, education and development of home care to gain market share in the community and primary hospital, participated on all clinical committees for education and development opportunities with both Nursing and Medical Staff