Michele R

Business Analyst - 0 Years of Experience


Business Analyst

Education Level:


Will Relocate:



PROFESSIONAL SUMMARY * Results oriented IT professional with twenty-five years of experience leveraging technology & people to provide business solutions. * An accomplished IT Project Manager, Business Analyst, and certified Scrum Master with a demonstrated history of leading cross-functional application development and infra-structure projects in multiple industries. * Experience managing off-shore, on-shore, third party, as well as large multi-location cross functional teams, and multiple company vendors working on the same project. * Proven IT professional with outstanding written & verbal communication skills, detail oriented, organized, and works well with all levels of the organization. Roles: * * Senior Project Manager * Scrum Master * Technical Project Manager * Project Manager * Senior Business Analyst * Business Analyst * Consultant * Assistant Manager * Technical Delivery Lead * Team Lead * Developer * Quality Assurance Analyst * Tester Project Management - Applications Development Projects & Technical Architecture Projects: * Successful Management of multi-million-dollar projects * Microsoft Project * Microsoft Office Suite 2016 & Microsoft 365 * Application Design & Development, full SDLC experience Experienced with Technical Infrastructure * Change management * Budget Management * Scope Definition * Risk, Issue, and Decision Management * Escalation Management * Experienced using several methodologies: Agile/Scrum, Kan Ban, Sixth Sigma/DMAIC, IE, Object Oriented, RAD, Waterfall, Phased, and SDLC * Management of third party, on-shore and off-shore and large cross functional teams, and geographically dispersed cross functional teams Experienced with Clarity, Nexus, Tech Direct, and Plan View software, Live Meeting Tools, Defect Management Tools - HP-ALM, Requirement Management tools * CA-TOOL- ITIL Production Nim-soft ticket work order * Incident Management * Project Dashboards, project metrics & analytics * Stake Holder Meetings, Power Point presentations * Resource management * Project Cost Reduction experience Experienced with Microsoft 365 tools and Microsoft 2016 Suite: Word, Excel, Visio, and Publisher KCP&L (2-21-17 to 8-30-17) Senior Project Manager * Responsible for a 4.7million dollar project, SOW and approval, budget, forecast, tracking project actuals against the budget. Used Clarity to track the forecast and actuals and spreadsheets. * Manage the project team, consisting of business marketing team leads, consultants, vendors, and internal KCP&L employees * Stood up new Oracle Sales Cloud / Eloqua environments and converted the legacy customer care and billing system data into the new Eloqua system. * Replace current IBM Silver Pop CRM System with Oracle's Eloqua and Oracle Sales Cloud CRM * Lead meetings, manage the project plan, project team, produce project artifacts and project * Managed the Project SharePoint documentation, issue, risk, and decision logs H & R Block (9-14-15 to 1-23-17) Senior Business Analyst / Backup Scrum Master * Gathering complex integrated business system requirements, wrote system integration requirements, and user stories. Defined and documented complex Visio diagrams, depicting the current and future state of the business work flow / business processes, assisted with project management and project communications using agile/scrum methodologies and 3-week sprints. Groomed the project backlog, sized user stories, lead refinement ceremonies and meetings, and participated in retrospective meetings * Designed and implemented a customized solution to read the Phone IVR to auto select the calling client so the agent could auto book tax appointments via the Verint Phone System IVR data. The solution also automated the connection to the H & R Block legacy tax appointment system called Cast * Help Lead the daily scrum meeting when needed (acting back-up Scrum Master). Gathered business requirements, performed business area analysis, designed, developed, and created test plans, and conducted testing * Designed and implemented a customized web-based Tax Pro work flow management system to provide a virtual client tax experience for the Tax Pro by creating an interface from the KANA phone system to pass workflow messages into the Tax pro's daily workflow web application. This was implemented for Tax Pro's in 5 tax offices for tax season 2016. * Customized the KANA CRM - call center Agent phone system software to meet the needs of the Retail CSO clients to add an Appointment Management Interface for the Tier 1 & Tier 2 Agents so they could book appointments * Designed a new web Tax Identity Shield Membership Information Profile system interface. * Creative, innovative thinker, with strong follow through, delivers on time, and earned the stakeholders trust in my leadership and direction * Helped QA testers test utilizing Bear SOAP UI tools, with MDM data, Cast Data, Client Engagement Hub data, and applicable Tax database tables as needed * Lead a team of BA's, helped mentor, and review their work. Helped develop their skills so they could advance to Senior BA's


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Genesis10 Senior Business Analyst 1/2013 - 1/2017




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