Suzanne B

Manager - 0 Years of Experience



Education Level:


Will Relocate:



PROFILE Highly accomplished, solutions-oriented, and results-driven professional offering comprehensive experience in the information technology field within various industries encompassing banking, utilities, retail, higher education, healthcare, non-profit, insurance, transportation, and logistics. Strategic planner and hands-on leader with exceptional technical competency in spearheading and completing complex projects complemented with solid background of system and business analyses as well as products and services distributions. Armed with in-depth knowledge of Sarbanes-Oxley, Health Insurance Portability and Accountability Act (HIPPA), National Institute of Standards and Technology (NIST), National Institute Standards and Technology, (COBIT 5), International Organization for Standardization (ISO) 27002:2014, Payment Council Industry (PCI), and NCUA guidelines. Equipped solid competencies in IT infrastructure and governance, compliance, audit, and security including project portfolio management, procurement, and outsourcing with strong background in Agile and Waterfall methodologies. Effective at collaborating with all levels of professionals to obtain better understanding of business and operations requirements. IT Digital Governance (Collaboration, Value Delivery, Performance Management, Resource Management, Risk) Security Strategy and Program IT Contract and Asset Administration Software Development Life Cycle (SDLC) Infrastructure Cloud Computing Financials (Total cost of ownership (TCO), Cost Allocation, Budget forecasting, Project Estimation) Security, Audit, Compliance Frameworks and Controls Systems and Data Analysis Drove efforts in accomplishing remediation items for audit findings in a span of 30 days of report issues * Significantly minimized the service incidents for business-critical system from 2016 up to date by 60% * Obtained 99% business operations and service level agreements for operational support * Achieved 97.3% service requests and incidents response and resolution for the past two years * Contributed key insights in decreasing the number of internal audit findings for IT in the last two years by 60% * Keenly administered the IT operations in 2016 and 2017 without National Credit Union Administration (NCUA) findings and gaps from external auditors Vaco, Brentwood, TN Executive Consultant, IT Audit Mar 2015 - Apr 2015 * Spearheaded the development of the Sarbanes-Oxley Act (SOX) risk assessment and financial controls which included entity, IT general, and application controls * Delivered reports regarding key focus areas of risk business plans for the next procedures Executive Consultant, IT Governance, Nemours Jan 2015 - Mar 2015 Executive Consultant, IT Audit and Governance, Nemours Sep 2014 - Dec 2014 * Established IT audit risk framework and data classification in collaboration with the Nemours Audit Team * Steered efforts in developing and updating the Health Insurance Portability and Accountability Act (HIPAA) and Payment Council Industry (PCI) controls and procedures * Displayed technical skills in designing web pages for catalog services, while formulating and executing a show back and cost allocation model for all IT services throughout the Nemours functional business lines * Held responsibility in providing templates for business benefits realization for IT projects, as well as strategy and gap analyses for IT policies, standards, and procedures with associated regulatory controls Career Highlight * Conceptualized and enforced the new IT audit function including the development and implementation of the IT audit control frameworks, processes, and methodologies Saint Louis University, St. Louis, MO Director, IT Governance and Project Management Office PMO Jan 2013 - Aug 2013 * Managed the establishment and execution of the following initiatives: * Service and catalog portfolio as well as assistance for medical affairs and SLUCare physicians network * Fixed asset reporting for IT and all the university's divisions * Cost allocation model for the IT operating budget ensuring transparency of cost throughout the IT services and divisions * Key performance metrics to monitor IT progress for capital and expense budgets * Customer and employee satisfaction surveys and * IT manager surveys in collaboration with human resources * Oversaw the University - wide IT Governance Committee, processes on risk assessment, and IT audits along with compliance and remediation Efforts for HIPPA in the areas of healthcare for EPIC, MyChart, Dermpath, and IDX as well as PCI for all credit cards transactions within the university * Administered data classification, categorization, business continuity, privacy, and risk universe model for the entire technology assets * Effectively oversaw the upcoming Federal Information Security Management Act (FISMA) certification for the university clinical trial federal grants, as well as the university information technology policy, standards and standard operating procedures in alignment with the FISMA controls * Conducted in-depth business continuity and disaster recovery gap risk and analyses * Observed strict adherence and audit controls to the FISMA, HIPAA, PCI, Gramm-Leach-Bliley Act (GLBA), and Family Educational Rights and Privacy Act (FERPA) regulations * Created and initiated standard legal language for both security and compliance utilized in vendor ASPs, software, hardware, and university contracts IT resource and forecasting standard reporting and procedures as well as IT staffing and contractor plans and forecasts for run rates * Rendered oversight to the CIO and team in formulating a three-year strategic plan while monitoring the goals, strategic initiatives, and key performance measures * Took full charge of executing new deliverables and standards for a project portfolio amounting to over $8M * Spearheaded the university in the strategic program for security and compliance valuing $5.5M Executive IT Consultant Feb 2012 - Jan 2013 * Worked collaboratively with the CIO to provide expertise, direction, review, and suggestions for the following: * Identity access management strategy including policies, process, and procedures * Roadmap and architecture for identity access management and * IT budget, forecast, process, and models * Conducted IT cost allocation, labor rates, optimization modeling, service level costing, and total cost of ownership * Headed the HR on - and off-boarding process improvement in partnership with the vice president of HR * Designed an allocation model for the IT service portfolio and the university's customer departments Oklahoma Gas and Electric (OGE), Oklahoma City, OK Senior Project Management Consultant Jul 2011 - Aug 2011 * Facilitated training regarding application architecture, solutions delivery lifecycle as well as complex project schedule administration, while executing effective project milestone tracking matrix * Oversaw risk mitigation and issue resolution while collaborating with the Architecture Team in designing all integration patterns for robustness and scalability to assist stringent SLA requirements and data integrity through SAP transformation engine


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