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melaka  s

customer service

Occupation:

Collections Agent

Location:

Colonial Heights, VA

Education Level:

High School/GED

Will Relocate:

No

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I am a highly motivated individual with the need to succeed. I am a very fast learner who is looking for a door or window to be opened to me. I understand nothing in life comes easy and I am prepared to work hard for what i want. I am just waiting on the right opportunity.

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Highlights:

41 Colonial Ct, Colonial heights, VA 23834 melakapsmith@hotmail.com Customer Service Representative I have 3+ years in the customer service field dealing with customers face to face and over the phone. ?Basic computer skills ?Very good listener ?Very fast learner of company systems ?Prefer fast paced environment ?Very good phone etiquette ?Very professional ?Always use proper grammar ?Build mutuality with customers ?Firm believer in first call resolution ?Deliver Quality ?Trained to handle escalated calls ?Willing to take on leadership roles Professional Experience Capital One, Glenn Allen, VA 04/2006 - 08/2006 Product Innovation Center Customer Service Associate Achievements: ?Received incentives for QA and attendence ?Received a leadership role as a team lead ?Received additional training to handle escalated calls Responsibilities: ?To sell capital one product to customers ?To survey customer while servicing the call ?To put proper notation and insight on accounts ?Follow scripting on test accounts and comply with policies Star Tek, Petersburg, VA 02/2006 - 04/2006 Pre Paid Customer Service Representative Achievements: ?Completed training ?Received the highest QA scores Responsibilities: ?To trouble shoot customers situations ?Deliver excellent customer service ?To deliver confidence to customers ?To always give right information Hyatt Regency, Minneapolis, MN 02/2003 to 09/2003 Room Attendant Achievements: ?Completed training ?Received recognition from guest Responsibilities: ?To clean guest room ?To deliver elegance to the room ?To deliver items to the guest Education Minneapolis North Community High, Minneapolis, MN High School Diploma Graduated in 2000 References References are available upon request.

Companies I like:

sprint, verizon

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I have helped with the training of my fellow peers becuase alot of things come easy to me. I catch on very fast and I am happy to share with other employers how it becomes easy to me. I thrive from helping others.
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