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RssA training professional with 11+years of experience in designing, development and delivery of training programs, leading teams of trainers, and directing quality training and performance improvement initiatives. An assertive and versatile manager with han

A leadership learning and development position that utilizes my experience in operations, quality assurance, training and development and organizational development particularly in the Call Center or BPO or Consulting environment.


About Me


Human Resources




Certifications and programs attended: Pilipino Telephone Corporation Manila,Philippines Quality Service Management Supervisory Development Programs (Modules 1-7) Call Center Learning Solutions Inc. Arizona, Phoenix, USA Certification completed on the following: Train the Trainer Customer Care and Call Handling Skills for Call Center Agents Add-On, Up-Sell and Cross-Selling Skills for Inbound Call Center Agents De LaSalle University College of Saint Benilde Manila,Philippines Angelo King International Center Certification Program Ctr Performance Consulting Competencies Toastmasters International Inc. Manila,Philippines Speechcraft Program Intercontinental Hotels Groups Salt Lake City, Utah, USA Certification completed on the following: Priority Club Product and Services Account Maintenance, Case Management and Reservations Systems Fred Pryor Seminars College Station, Texas, USA How To Deal With Unacceptable Employee Behavior How To Supervise People

Ideal Companies:

Any training and consulting company, call center companies such as West, Accenture, Convergys etc

Education level:


Will Relocate: