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RssIndependent Consultant

Quality Assurance Analyst/Document Specialist; a motivated self starter with 18+ years of experience. I am currently working as an Independent Consultant. I have excellent organizational skills; with the ability to work under fast paced environments and adverse conditions. My Experience includes developing and documentation of software requirements, performing software testing and software implementation, creation and maintenance of Excel, SQL and Access spreadsheets. I participated in the testing, planning, documentation, execution and implementation of proprietary software. I develop, define, and analyze solutions to document requirements utilizing my broad technical knowledge. Administrative duties include leading and training new disciplines in department procedures. I created, wrote and maintained all departmental documents, training manuals as well as Quality procedures.

Administrative Services Manager

Aldie, VA

About Me

Industry:

Management & Business

Occupation:

Administrative Services Manager

Highlights:

My educational background an Associates degree in Business Management -- will help me add new perspective and ideas to your company.
 

Education level:

Bachelor

Will Relocate:

Yes

Location:

Aldie, VA

Work Experiences

10/2008 - Present

(private)

Self-Employed

  • ? Provide technical support for computer related issues/problems. ? Responsible for ensuring customer data input information entered efficiently and in a timely manner. ? Provide great customer service in person and over the phone. ? Update customer tracking system daily. ? Project a professional image both internally and externally. ? Supervise office activities to achieve maximum expense control and productivity. ? Serve as the Personal Assistant to the owner of the company, supporting cash management and bid development. ? Provide Office Management functions on a daily basis. ? Supervise employees in daily job tasks. ? Manage business issues involving customers.

8/2008 - 9/2008

Modern Day Spa

Individual Contributor

  • ? Answering a multi line phone system. ? Booking appointments. ? Managing schedules. ? Making reminder calls. ? Providing the very best customer service on this planet. ? Retail sales. ? Written correspondence. ? Taking inventory, pricing and stocking products. ? Running the ship.

6/2008 - 8/2008

Laser Perfect, Inc.

Manager

  • ? Constantly sought high revenue possibilities and brought them to Leadership. ? Available to people and can connect with people beyond just business. ? Discipline focused on the practical application of marketing techniques and the management of a firm's marketing resources and activities. ? Appreciates and gives full attention to people. ? Frequently expressed gratitude in and outside of the business. ? Showed compassion, patience and grace with challenging individuals. ? Looked inside to see the learning edge with self development as a priority. ? Grounded, healthy and joyful, maintaining a consistent wellness practice. ? Solved problems creatively. ? Willing to ask for help.

1/2007 - 6/2008

Self-Employed

Self-Employed

  • ? Provide technical support for computer related issues/problems. ? Responsible for ensuring customer data input information entered efficiently and in a timely manner. ? Provide great customer service in person and over the phone. ? Update customer tracking system daily. ? Project a professional image both internally and externally. ? Supervise office activities to achieve maximum expense control and productivity. ? Serve as the Personal Assistant to the owner of the company, supporting cash management and bid development. ? Provide Office Management functions on a daily basis. ? Supervise employees in daily job tasks. ? Manage business issues involving customers.

1/2007 - 4/2008

Avon

Self-Employed

  • ? Work with the leading direct seller of beauty and related products, with over $10 billion in annual revenues. ? Marketing to women around the world. ? Sales and demonstration of Avon product lines which include such recognizable brand names as Avon Color, Anew, Skin-So-Soft, Avon Solutions, Advance Techniques Hair Care, Avon Naturals, Mark, and Avon Wellness. ? Marketing an extensive line of fashion jewelry and apparel. ? Selling Avon to families and friends in neighborhoods, colleges and workplaces.

6/2006 - 12/2006

Impact WorldWide

Self-Employed

  • ? Thoroughly source, prescreen, test, and qualify candidates to meet the criteria established by the client or Recruiter. ? Developed a thorough understanding of job requisition. ? Developed creative means of sourcing candidates and building relationships. ? Effectively presented qualified candidates to hiring authority. ? Promoted client opportunities to candidates in centers of influence, local and targeted markets. ? Performed daily updating of applicant tracking system. ? Projected a professional image both internally and externally. ? Understood business/organizational issues and challenges as they relate to staffing.

9/2003 - 6/2006

SAIC

Manager

  • ? Provided executive administrative support to Project Manager and Director. ? Managed office staff schedules, arranged travel, scheduled meetings and handled client inquiries. ? Handled sensitive and confidential matters relating to personnel. ? Coordinated special projects as required. ? Assisted Project Manager in coordinating objectives including assembling team, projecting budget estimates, etc. ? Created and implemented Excel spreadsheets for Budget, P&L and Labor Cost Tracking. ? Created a new employee orientation package and developed all office procedures and processes. ? Involved in the preparation of proposals, security plan and impact statements. ? Edited copy and supervised the layout of printing of technical literature. ? Organized and edited final reports for formal presentation to client. ? Supervised, managed and trained 70-person office staff. ? Formatted and updated employee directory. ? Initiated and implemented new policies for the office administrative staff, including a training manual for new employees. ? Accountable for daily activities in the absence of the education manager. ? Delivered tools and applications needed by analysts to search disparate databases. ? Lead a survey of search usage across the directorate to develop a strategic roadmap for future development efforts. ? Wrote and maintained technical documentation to describe program development, logic, coding, testing, changes, and corrections. ? Created plan of action with deliverables and MS Project timelines for completion and provide explanation of variances. ? Monitored and followed-up on issues/actions log.

3/2001 - 9/2003

Keane Federal Systems

Manager

  • ? Wrote end-user documentation for customer databases independently and met tight deadlines. ? Consulted with the analysts and customers to develop, test, and debug solutions to meet business requirements. ? Created and execute test plans/scripts to find errors and confirm solutions meet specifications. ? Produced deliverables by gathering information and understanding the business needs and objectives. ? Formatted proposal document text while adhering to all document specifications. ? Created document layouts, templates and tables. ? Integrated graphics and text elements into documents. ? Designed layout of oral presentation slides. ? Planned, organized, wrote, and edited software manuals, developer guides, and online materials. ? Worked closely with software development team to research documentation requirements and content. ? Translated specifications written by developers into information that customers can use. ? Created user manuals and technical documentation related to customer applications. ? A Team Leader on project managing two personnel. ? Provided requirement analysis, documentation support and testing. ? Responsible for the documentation and support of 16 databases on a Lotus Notes platform. ? Accomplished the documentation for all of these Lotus Notes applications on two levels: user and administrator. ? Created and reconfigured client databases. ? Scheduled and facilitated team meetings, drafted agendas, prepared and distributed minutes, followed up on issues and action items. ? Successfully planned my own position by documenting my function and training a competent replacement.

2/1998 - 3/2001

BAE Systems

Manager

  • ? Worked with customers to analyze business needs. ? Gathered and documented system requirements. ? Defined functional requirements for product enhancements and modifications. ? Provided capabilities to support analysis. ? Assisted the Manager in providing a variety of Security related services and support to cleared personnel. ? Managed and maintained the Security database, including Facility Information, Program Status, Personnel Security Clearances, and Visitor Clearances. ? Responsible for incoming and outgoing visitor clearance/access certifications for Collateral programs. ? Initiated and reviewed Personnel Security Questionnaires and assisted individuals in the completing their questionnaires. ? Maintained personnel and security files as well as the confidentiality of employee personal information. ? Conferred with senior leadership to identify personnel needs, workforce planning strategies, and search assignments. ? Developed and maintain strong working relationships with outside company contacts, vendors, community organizations, and other team members to create a partnership that yields success, predictable results and credibility. ? Developed and maintain a network of contacts to help identify and source qualified leaders. ? Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements. ? Worked with the efforts of a Recruiting Coordinator or Administrator.

8/1997 - 2/1998

Omniplex World Services

Individual Contributor

  • ? Provided advice, recommendations, and documentation support to multiple offices in all areas of the security program management. ? Ensured compliance with departmental security policies, procedures and instructions designed to safeguard unclassified and classified information, facilities, equipment, and human resources. ? Maintained accountability of all SCI cleared personnel and ensures they meet requirements for access to SCI. ? Maintained security clearance records and process security clearance documents for personnel requiring collateral and SCI access under multiple government contracts and subcontracts. ? Created reports and maintain documents / databases to accurately track candidates through the security process from initial clearance submission until they are granted a final clearance. ? Provided support and assistance to personnel at multiple locations throughout the world and perform other industrial security duties as assigned. ? Trained hundreds of customers on EPSQ and played a key role in the development.

5/1990 - 5/1997

USAF

Individual Contributor

  • ? Seven year US Military career successfully managing personnel, tools and equipment. ? Authorized high-volume equipment purchaser for 7 years. ? Exceptional interpersonal and training skills, in combination with a strong customer service focus, to ensure high customer satisfaction and quality assurance. ? Provided operational support for Aircraft Maintenance unit. ? Managed training and scheduling. ? Key player in development and testing of partnership program with major manufacturer to facilitate ordering, inventory and pricing. ? Numerous credit and non-credit courses in categories including Hazardous Material Management, Customer-Service, Leadership, Employee Relations, Quality Assurance, Environmental Awareness, Train-the Trainer, Security, Logistics and safety.