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RssExecutive Administrative and Customer Service Professional

Accomplished customer service professional with domestic and international experience in operations and all aspects of customer service. Results oriented, decisive employee with proven success in professional development modeling the commitment to customer service. Dedicated to growing the bottom line through developing strategic alliances, organizational growth and assisting with the development and implementation of initiatives to drive operational improvements. Excel in dynamic, demanding environment while remaining pragmatic and focused.

Executive Secretary

Sylacauga, AL

About Me


Clerical & Administrative


Executive Secretary


Employee of the Year 2006, EBSCO Information Services Peferct Attendance, multiple years

Education level:


Will Relocate:



Sylacauga, AL

Work Experiences

5/2007 - 2/2009

Vertis Inc, formerly American Color Graphics

Individual Contributor

  •  Serve as strategic partner on the customer service team for 3rd largest national printing company with 10 locations located in the United States and Canada.  Directly responsible for coordinating the production of printed materials for multiple customers.  Serving as customer liaison through partnership with various inter-company departments, i.e. scheduling, digital pre-press, production, bindery, shipping, etc.  Conferred with customers throughout production, keeping them informed of the status of the job, soliciting and resolving inquiries and complaints, obtaining approval of materials; such as artwork, color separations, ink samples and proofs.  Serve as voice of customer while maintaining fine balance of acting in the customer’s best interest, serving as a liaison and advocate while simultaneously protecting the company’s interest.

2/2000 - 5/2007

EBSCO Information Services

Individual Contributor

  •  Responsible for maintaining live subscription database.  Retrieve subscription information from publishers.  Departmental Trainer for all newly hired employees.  Served as direct liaison for 32 company subscription satellite offices.  Trained employees locally and internationally

1/1999 - 12/2000

EBSCO Promotional Products


  •  Handled all EBSCO and subsidiary media sales orders and quotes.  Orchestrated and participated in sales calls.  Coordinated the logistics and participation of sales force in product trade shows.

3/1994 - 1/1999

Vulcan Information Packaging


  •  Negotiated contracts and terms with suppliers.  Examined invoices correct discounts, quantities shipped and delivery charges.  Doubling the number of vendors used to increase product innovation, and discounts.  Collaborating with our Sales Team on new products and vendors.  Testing team member of proprietary system development for Outside Lines Purchasing Department.