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RssA superstar with experience in customer service, sales, agency, client and project management

I am looking to find a company that encourages growth and stability. Innovation and company culture are high on my list of desired attributes for and ideal company. A position that will allow me to see the big picture and learn would be perfect. When I see the big picture I am able to excel and find ways to improve the whole process. I look forward to hearing from you and seeing how my drive and experience can benefit your company.

Account Manager

Monterey, CA

About Me


Marketing & Advertising


Account Manager

Education level:


Will Relocate:



Monterey, CA

Work Experiences

12/2007 - 2/2009

CKR Interactive

Entry Level

  • • Producing and presenting customized, targeted media plans in print and online for clients across multiple industries; • Managing campaign creative direction based on client needs and overseeing development with creative team; • Copywriting, editing and proofing ads, benefit statements, proposals, websites, newsletters, and collateral; • Managing accounts for clients such as Lawrence Berkeley National Laboratory, Applied Biosystems, Visa, International Gaming Technologies, Riverbed Technologies, Gilead Sciences, Pearl Law Group and Hope Services ; • Producing high impact campaigns from vendors such as Monster, CareerBuilder, Yahoo!, BioSpace, Science Magazine, Wallstreet Journal, New York Times and Nature Magazine; • Developing full service client events including event schedule, promotion, signage, contests, marketing materials and collateral; • Optimizing paid and natural search in addition to reporting on website performance through Google Analytics; • Executing all aspects of campaigns including contract negotiation, media trafficking and website project management

1/2006 - 12/2007

Chase Vendor Management Services

Individual Contributor

  • • Researching and resolving customer issues escalated by direct reports; • Training of new team members and clients, and initializing a corporate leadership program; • Managing team of client relations representatives including daily operations, hiring, training, performance reviews, discipline, terminations, and promotions; • Serving as technical/transactional resource for direct reports; • Researching and resolving employee issues in both written and verbal form as well as managing, supervising, and delegating duties of team members; • Initiating and developing a quality assurance process allowing both customer service and field knowledge to be tracked, addressed and rewarded; • Fostering morale building through participation and reorganization of peer recognition program;

3/2005 - 1/2006

Mazda Mitsubishi Hyundai

Individual Contributor

  • • Developing long-lasting relationships with new and existing customers and converting internet leads into profitable sales; • Handling of entire sales process including financial negotiations, closing deals and following up with all customers; • Complete customer service with special attention to product presentation, Q&A, issues resolution, competitive services and pricing resulting in 96 percent of customers choosing preferred financing options