Catherine W

Customer Service Manager, Logistics Manager, Sales Operations Manager


Customer Service Manager


Saint Paul, MN

Education Level:


Will Relocate:



I am an innovative management candidate seeking new opportunities in a position where I may use my experience in international trade, customer service, transportation and process development. To use these skills in a company dedicated to growing it’s business, and taking advantage of global expansion opportunities.


CollapseWork Experience




SELECTED ACCOMPLISHMENTS Managed international presence of products by working beside field sales staff to add high performing distributors. Trained personnel in the business processes necessary to transact business with the company, using web based resource extranet portal. Developed web based order management tools to systemize and control the timing of order taking. Contributed to the design and implementation of the web based resource extranet portal allowing different channel customers the electronic ability to transact with the company. Resources included warranty registrations, claims processing, tech service library, order entry and shipment tracking. Led business side of an extended on site SAP ERP system integration in wholly owned subsidiary in Australia, with 5 in country branch offices, driving effective two way communication between subsidiary and corporate HQ. Key contributor to business start up in the United Kingdom, including real estate search, office set up, distribution service provider negotiation, and business operating systems. This effort required extensive on site interaction. Completely restructured physical distribution process of whole good products netting a cost reduction of over $4M annually. Developed and managed internal processing of distributor market specific pricing strategies that produced an average distributor growth in sales and profits due to margin expansion. Designed process for the web based, electronic and local generation of VIN specific Certificates of Conformity necessary for product homologation purposes in European Union. Identified and assisted in handling process for market specific products up-fitted for on road use of recreational vehicles for selected international markets.