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RssVisionary and experienced IT Professional with proven ability to shape IT performance and responsiveness to business needs with prominent contributions to customer service and satisfaction.

Opportunity for growth, personally and professionally. Ability to contribute and implement changes. Diversified and challenging tasks.


Los Angeles, CA

About Me


Information Technology



Ideal Companies:

Health care Industry

Education level:


Will Relocate:



Los Angeles, CA

Work Experiences

9/2006 - 10/2008

DaVita Inc.


  • West Coast IT Manager with direct report of 15 Analysts, managing 3 Business Offices including DaVita Headquarters in El Segundo, CA with responsibility for 2000+ users (local and remote) and a $1.5million budget. Developed short & long term IT strategies, successfully analyzing business needs & providing cost effective solutions. Monitored customer satisfaction and performance to Service Level Agreements (SLA) standards, and served as focal escalation point for reported, critical issues. Provided hands on leadership, with excellent communication, providing opportunities to encourage personal and professional growth in the team resulting in job performance and satisfaction increase.

3/2001 - 9/2006

University Of California Los Angeles (UCLA)

Individual Contributor

  • Lead as Programmer Analyst for the IT structure achieving the highest levels of productivity while personally supporting 300+ devices and users in departments such as ACU, ICU, NICU, L&D, OR, ER and Administration incl. the COO in the UCLA hospital environment. Lead Ops Coordinator for daily monitoring and management of ticketing system, coordinating daily workflow, projects and assigning workforce.

6/1997 - 8/2000

VOBIS Computer AG, Germany


  • Built and managed staff of 8 technicians, responsible for customer support of Home and Business users. Represented VOBIS throughout the entire sales process to ensure that customers’ needs were effectively met. Lead as Supervisor for customized business and home office solution implementations according to company standards.