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RssProfessional Administrative Assistant with more than 10 years experience seeking employement.

Currently, I am in search of a permanent job where I can utilize and enhance my skills and where it has room for growth.

Customer Service Representative

Cicero, IL

About Me


Customer Service


Customer Service Representative

Ideal Companies:

Any Professional Environment Business.

Education level:


Will Relocate:



Cicero, IL

Work Experiences

9/2011 - 12/2011


Entry Level

  • • Answer incoming calls from clients regarding their Ceda application and status updates. • Direct clients to proper office locations depending on their city and zip codes. • Informed clients on Programs such as: Weatherization, LiHeap, and PIPP Programs. • Assisted and referred clients to other agencies and programs daily. • Assisted clients on what to do (based on individual situation) and how to apply for programs. • Created and sent emails to proper departments regarding customer concerns, questions and complaints

3/2005 - 9/2008


Entry Level

  • HQ Assistant • Creating documents in WordPerfect and Excel. • Create spreadsheets, filing, data entry, organize specific file cabinets, photocopying and faxing. • Prepare and completed forms and other documentation for other departments as needed and other duties as assigned. Customer Service Representative • Provided excellent Customer Service to internal and external customers. • Worked in a financial institution processing documentation and preparing reports. • Answered client’s calls regarding their accounts, passwords, and accessing accounts.

5/2003 - 1/2005

Institute for Latin Progress

Entry Level

  • • Greet customers over the phone and walk-ins. • Give out applications and hand out information on all programs. • Screen applicant; gather information and documentation to determine eligibility for the program. • Refer customers to designated program and staff. • Assist with applicant, appointment scheduling and monthly phone calls. • Data entry, filing, photocopying and faxing. • Maintain an inventory of office supplies and order supplies as needed.

5/2000 - 1/2004

Heick Die Casting

Entry Level

  • Administrative Assistant/Account Payables Clerk • Responsible for answering lines at the switchboard. Take verbal and written messages. • Create project reports for the month for management and making checks. • Responsible for entering bills into computer system.