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RssCustomer Service/Sales Professional

I am interested in continuing my career with a successful growth-oriented company that can benefit from my knowledge and experience. In the course of my assignments, I have been responsible for a number of creative, cost effective customer service solutions to business problems. My ability to analyze and resolve situations, manage multiple priorities, set goals and meet deadlines, while developing an efficient and motivated team, has been key to my success at Flight Options.

Customer Service Manager

Conneaut, OH

About Me


Customer Service


Customer Service Manager

Education level:


Will Relocate:



Conneaut, OH

Work Experiences

1/2002 - 3/2009

Flight Options, LLC


  • 1 of 2 senior managers responsible for overseeing the day-to-day operations of a department of 80 individuals. Responsible for frequently assisting and performing duties of the Director of Owner Services including attending daily operations briefings, reporting on daily metrics and attending executive level meetings involving company performance and confidentiality.

4/1997 - 1/2001

Verizon Wireless

Individual Contributor

  • Marketed and sold telecommunication products and services to large and small companies within the Ashtabula and Lake county areas. Conceived, developed, produced and executed telecommunications ideas and solutions through the use of competitive information, extensive product knowledge and strong closing techniques.



Bachelor Degree

Kent State University

  • Criminal Justice