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RssThe best Customer Service Representative you will ever have.

Working at the Unemployment Office and handling about 100 calls a day has gotten me to the point where I need to be challenged both quality and quantity wise. I love the idea of making a difference for my customers both externally and internally.

Customer Service Representative

Springfield, MA

About Me


Customer Service


Customer Service Representative

Ideal Companies:

Companyies that have a call center or customer service environment.

Education level:

High School/GED

Will Relocate:



Springfield, MA

Work Experiences

8/1999 - /2008

Department of Unemployment Assistance

Entry Level

  •  Interview and provide services to DET customers.  Explain purpose and assist customers in preparation of forms as well as responding to general inquiries.  Entering of information in computer systems as well as updating and correcting customer data in accordance with agency policy and procedure.