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RssCommitted to exceptional customer service and driven be challenges.

Administrative professional with more than 20 years of experience; adept at working in fast-pace environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven be challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects.

Collections Agent

Houston, TX

About Me


Customer Service


Collections Agent

Ideal Companies:

Weatherford, KBR

Education level:


Will Relocate:



Houston, TX

Work Experiences

5/2006 - 5/2007



  • Established and trained merchants on how to use the point of sale equipment, which tripling the number of retailers selling Metro fare media “Q” cards. Met and exceeded all sales objectives. Trained other employees in a formal classroom setting on use of point of sale equipment. Responsible for training all new field representatives and acting as a resource for them.

11/2005 - 11/2006



  • Maintain strong understanding of the Bank Card industry with staff through training and focus groups. Maintain and improve Customer relationships while seeking out other opportunities to serve the merchant. Manage, develop and lead staff to facilitate an environment where employees are empowered and willing to initiate process improvements within the Technical Support and Merchant Services Department.

7/2005 - 11/2008



  • Maintained quality assurance expectations, created appropriate contingency plans to new technology being built to assist in growth. Originated and lead the Human resource office practices and objectives that provided an employee-oriented, high performance and culture that emphasizes empowerment, quality, productivity and standards, goals attainment, and the recruitment and ongoing, development of a superior workforce.

11/2004 - 5/2005



  • Developed and implanted recognition programs. Interact directly with clients to maintain and enhance client relationships. Work with peers, subordinates and regional Manager in developing, implementing and Enforced operational standards to achieve operational excellence. Participated in planning the call center’s ergonomics to accommodate a growth in personnel.

8/1983 - 1/2004

Time Warner Cable


  • Consistently exceeded sales goals by an average of 110%, with over 50 Customer Service professionals. Ensure all aspects of sales are scheduled and documented properly. Improved complaint resolution by identifying problems and concerns through monthly survey calls, which resulted in improved customer satisfaction. Ability to build consensus, persuading others and influence opinions.



Bachelor Degree

Prairie View

  • Business Administration