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A challenging environment, where I can interact with people utilizing my experience and talents to motivate and guide them on a path which will result in growth for both the company and themselves.

Customer Service Manager

Cumberland, MD

About Me


Customer Service


Customer Service Manager

Ideal Companies:

InfoSpherix, NewPage, American Woodmark, ESPN

Education level:


Will Relocate:



Cumberland, MD

Work Experiences

9/2004 - 4/2009

Frostburg State University


  • Work in harmony with the Director of Development, the Director of Athletics and the Director of the Annual Fund in support of various fund raising projects. Co-Director of the FSU Annual Fund Phonathon.  Responsible for re-structuring of the FSU Bobcat Club  Serve as co-director of the FSU Annual Fund Phonathons  Create new fund raising projects, and assist with those in place  Assist with the cultivation of athletic alumni

3/2004 - 9/2004

AIG American General Insurance

Individual Contributor

  • Contact potential policy customers, as well as current policy holders for sales, upgrades and collections on their payments

8/2001 - 12/2003

Northrop Grumman IT


  • Managed 50 supervisors and agents. Responsible for coaching/training/monitoring/evaluating/scheduling them

10/1999 - 8/2001


Individual Contributor

  • Trained Agents on various call center projects. Clients included Perrier Waters, Nextel and GB Data. Also trained agents on "soft skills. Supervised a team of agents on various projects: SNET (Southern New England Telephone), Perrier Waters and Barnes and Noble. Responsible for client relations, performance levels, evaluation and coaching of agents.

8/1987 - 10/1999

Frostburg State University

Director / VP

  • Liaison between FSU athletics and the news media. Responsible for athletics marketing and promotion. Assisted with athletic fund raising of over 3.1 million dollars in gifts and gifts-in-kind. Played a major role in bringing the Washington Redskins Training Camp and the Morgan Wootten Basketball Camp to Frostburg State.  Produced all athletic publications. Published sports releases and feature articles and maintained statistics for each of FSU's 20 intercollegiate sports teams.  Voice of Frostburg State College/University Sports broadcasts from 1971-present  Also served as Executive Director of Frostburg State College/University Bobcat Club from 1980 to 1987

1/1967 - 8/1987

WFRB Radio


  • Managed a staff of 8 people. Wrote and produced thousands of radio commercials; extensive client relations work; marketing and promotion of station; broadcast daily morning drive radio show, with #1 rating; broadcast college and high school sports; delivered daily newscasts; interviewed numerous national celebrities.