Yolanda S

Customer Service Representative - 15 Years of Experience - Near 94565


Customer Service Representative


Pittsburg, CA

Education Level:

High School/GED

Will Relocate:



Yolanda Sanchez Address: 2101 Chickie St Antioch, CA 94565 Phone: (925) 864-1552 Email: OBJECTIVE: To obtain a secure position with a growing mortgage company that will allow me to utilize my current skills and experience. I am very organized, proficient, and a detail-oriented professional with more than 7 years of combined experience. QUALIFICATION HIGHLIGHTS • Dedicated hard worker with professional and positive attitude • Ability to work well with others using good verbal and written communication skills • Ability to work independently with little or no supervision • Able to learn about new products and adapt quickly to multi-tasking situations EMPLOYMENT HISTORY FIDELITY NATIONAL HOME WARRANTY– Concord, CA. DEC 19. 2011-PRESENT Customer Service Representative • Handle customer calls, emails and inquires completely and accurately into BUGS database • Identify and handle elevated customer calls and inquires completely and accurately • Act as the liaison between our outside Sales Department and our customers, ensure customer retention and renewals • Use customer service skills to optimize the opportunity for each customer contact • Assist with dispatching “rush” service calls for customers with immediate need of service • Assist in training new hires into the service department • Ensure that staff is trained and continually coached and developed regarding quality of service calls, policies and procedures necessary in the department. • Provide stat reports for monthly and annual meeting review IN HOME SUPPORT SERVICE –Pleasant Hill, CA. JULY 1 2008-SEPT 28- 2010 Caregiver • Accompany patients to doctor appointments, grocery shopping, and other errands • Responsible for handling all patients medications and after care • Meal preparation • Handling all other patients needs UNITED MORTGAGE GROUP- Concord, CA AUG15-2007-JUNE14- 2008 Customer Support Specialist • Responsible for calling new clients and collecting personal data over the phone • Building rapport with customers over the phone to complete mortgage • Setting appointment with clients the next day to get commitment with client to move forward • Getting the loan approved with the best program for customer and then closing the deal