To seek an entry or mid level management position which enable me to utilize all the knowledge and experiences and further my career.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	various positions	1/2011 - Present
Verizon Telecommunications	Senior customer service and sales consultant	2/1997 - 6/2010
USARMY (NYNG)	Medical Specialist	2/1990 - 7/1993
US ARMY (Active)	Specialist	11/1985 - 11/1989

SCHOOL	MAJOR	YEAR	DEGREE
State University of New York, Buffalo University 09/93 - 06/95	Psychology	1995	Bachelor Degree

Highlights:

I have worked with Verizon telecommunication for more than 13 years. last 3 years at supervisory capacity and worked at Fios store (fios retail oulet) for 18 monthes. as I volunterrred for new fios customer call center,I helped team members to achieve their potential. As a results of my contributions: 100% of all newly created teams were meeting or exceeding the sales objective only after 3month of creating the team(s) 15% of individuals from new teams meeting objective within first month.

Companies I like:

AT&T, Nike, METS, T mobile, Sprint

Conflict Resolutrion
customer service (interaction with client)
sales
motivating others
leadership quality

• customer service
• sales
• management
• Communication Skills
• Logistics
• Verbal Communication
• Verbal Communication Skills
• Medical
• Microsoft
• Microsoft Office

§ Experienced work in retail at Fios store and in call center environment. § As an acting team leader and coach supervised 20 employees. § Ranked top 10 percent in sales within the department on multiple occasion. § Obtained necessary training and engaged in numerous and diverse conflict resolutions incidents as a part of duties required as a team leader. § Monitoring coaching customer service activities and average handling time § Engaged in multiple projects and consulted within customer service department. § Interacted with clients of all aspects, levels and diversities.