Carolyn C

Manager - 18 Years of Experience - Near 27834


Regional/Multi-Unit Manager

Education Level:

Some College Units Completed

Will Relocate:



I am energetic passionate leader with a drive to exceed expectations. I have been in the retail industry for 8 years with 3 years of those in multi-unit leadership. Also, I have been involved in recruiting, hiring, and training top talent. I am seeking to further my career interest and take advantage of my knowledge, skills, and abilities in sales and retail operations. District Manager, Murphy USA, Greenville NC October 2013-present * Currently oversee all operations of twelve fueling stations in the Greenville & Fayetteville, NC Market * Responsible for inside sales revenue of $100 Million and 22% inside Gross Margin annually * Responsible 40 Million total fuel gallons annually * Increased Districts total merchandise sales by 20% in 2016 * 75% overall customer satisfaction by creating a customer service program catered to the internal customer * Developed five top performing managers to take on Store Manager * Generate $150 APSM EBITDA contributions through promotion effectiveness and optimization * Set companies industries best in class OSHA recordable record at 0% for three conservative years * Advise store management on personnel functions, merchandising, loss prevention, and customer service * Communicate and ensure compliance with all company policies, procedures, and programs * Research competition relative to pricing, merchandising, and sales programs * Perform extensive hiring, training, and developing of store managers * Conducted coaching, counseling, and motivational sessions and work with store managers on budget responsibility and projections Murphy Oil Store Manager/Certified Training Manager Tarboro, North Carolina January 2009 October 2013 * Responsible for training and development of organization new store manager, district manager (Phase 1) * Plans for and drive sales at location. Increase sales by 105% in 2010 * Maintained consistent control of inventory through daily reconciliation and using accurate ordering systems * Decrease high drive off area by implementing policies and retraining teams on the process * Decrease store operating expenses by 3% within four months * Ensure store schedules are set per budgeted payroll * Promoted to district manager October 2013 General Manager, Arby's Restaurant Group, Washington North Carolina, September 2004 - January 2009 * Perform extensive hiring, training, and developing of store teams * Responsible for ordering, scheduling, and daily banking * Responsible for making decisions and trade-offs with a Profit & Loss perspective * Decrease store total inventory by 45% in a 6 months' period with holding employees accountable and retraining teams * Investigates and resolves complaints regarding food quality, service, and accommodations Store Manager, Wendy's Restaurant/Training Manager, Greenville North Carolina, December 1991 - August 2004 * Administers coaching and corrective documentation to improve performance and recognizing positive contributions * Increase store sales by 55% in a 7-month period by suggesting of products and providing effective training to store team. By challenging them to beat yesterday target * Determine staffing requirements, interview, hire and train new team members * Maintained a superior team through enhanced recruitment and development * Recommend measures for improving work procedures and work performance to increase service quality and enhance job safety Store Manager, Burger King, Greenville North Carolina, September 1991 - December 1999 * Supervise eight to ten employees, administrative paperwork, customer service employees to ensure adherence to quality, standards, deadlines and proper procedures, correcting errors, and problems * Decreased total inventory by 70% in a 5-month period with employee accountability and extensive employee training * Stabilized a high turnover area maintaining high tenure levels in store team through team building and healthy competition





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