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Marcus P

Customer Service & Support's #1 Draft Pick!

Occupation:

Customer Service Representative

Location:

Dallas, TX

Education Level:

High School/GED

Will Relocate:

No

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My record is one of increased and varied responsibilities. I am extremely well organized, efficient, and capable of managing multiple assignments efficiently to ensure smoothly running department operations. I have excellent communication and problem-solving skills, as stated above, as evident in my ability to develop strong relationships easily with clients, co-workers, management, and others. A dedicated professional with a strong work ethic, I am always willing to go �the extra mile� to achieve business goals. I make it my business to learn all I can about a company�s products, procedures, and alternative solutions so that I am better able to �take care of the client� from a standpoint of knowledge. In addition, I am very thorough in documentation of transactions, which simplifies retrieval and saves time.

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COMPANY POSITION HELD DATES WORKED

Fiserv / Integrasys (Confidential) 11/2006 - 2/2007
Countrywide Home Loans (Confidential) 10/2005 - 11/2006
Capital ONE Auto Financing (Confidential) 8/2004 - 10/2004
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SCHOOL MAJOR YEAR DEGREE

Warwick HS Advanced Studies 1992 High School/GED Degree
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Highlights:

Companies I like:

Unknown at this time.

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Under general direction, performed moderately complex activities relating to servicing and/or processing external member requests and researched and/or resolved member needs. Monitored and verified weekly and monthly adjustments (database and programming) to processing of members business transactions and requests. Provided technical resources to programming and operations staff in resolving operational problems relating to assigned members. Analyzed member problems and prepared reports and problem logs as requested. Developed and maintained relations with the assigned members to monitor satisfaction and resolve and avoid problems.
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