Ron B

Customer Service Manager - 12 Years of Experience - Near 75087


Customer Service Manager


Rockwall, TX

Education Level:


Will Relocate:



EXPERIENCE SUMMARY Director of Customer Relations 03/16 - Present Sector Zero 03/16 - Present- Rockwall, Texas * Duties Include directing all marketing and sales representatives in a business to business environment * Customer Service * Customer Intake * Accounting and staff management * Customer Services * Invoice Management * Staff Training and Development Corporate Director of Materials Management 10/15 - 03/16 The Johns Hopkins Health System - Baltimore, MD * Duties include directing all purchasing, and logistics agents within the supply chain department and multiple hospitals. * Serve as the primary contact for vendors, evaluate potential new vendors, and lead vendor contract negotiations. * Set policies and procedures for supply management and implement measures to reduce costs. * Manage the hospital's supply chain, placement of supply orders, inventory levels, and distribution of supplies * Oversight of Contract Management, Purchasing, Supply Chain, Inventory Management and Budget Management areas. * Establishing, leading and adjusting division goals and objectives. * Responsible for identifying potential candidates, hiring, training, and evaluating approximately 102 FTE's. * Manage all scorecards and reporting for Material Cost Reduction (MCR), Indirect Cost Reduction, Freight Cost Reduction (FCR), Freight Productivity, and Distribution Productivity (among other things). * Responsible for overseeing all business system solutions, support functions. Responsible for supervising a team of Supply Technicians, Buyers and Managers. Responsible for assisting the key users of our automated business systems in the course of data corrections, business process troubleshooting, data & process analysis, software enhancement, user acceptance testing and training and daily operations. * Exercising management, policy and direction of the Support Services Branch * Managing and negotiating cost for high dollar supplies for physician's cases. * Budgeting and directing all services and activities for the complete supply chain * Weekly physician briefings regarding tissues and VAT services. * Supports the fluid functioning of the Value Analysis Committees (VAC) across the system. Correspondingly, ensures the appropriate analysis is completed along with the required logistics and communications are timely executed. * Participate in group purchases with various buying groups including system's designated group purchasing organization (s). * Negotiate contracts consistent with the health systems terms with key vendor partners to provide greater value to the health system. * Provides for the effective procurement processes of supplies, services, and equipment for the health system in the most cost-effective manner through the optimal leveraging of purchasing position through existing or new group purchasing organizations or local negotiated agreements. * Creates an integrated, effective, and accountable procurement process that is executed broadly across the company. * Oversees the coordination of materials procurement that meets production requirements, while maximizing customer service levels and minimizing inventory levels and waste. * Attract, develop, and retain talent base. * Prepare, maintain, and review divisional quality metrics/key indicators/dashboards incorporate into process improvement efforts and communication with respective staff across the division provide appropriate reporting to health system as required. * Uphold internal and external policies, regulations and laws. Maintain a working knowledge of applicable federal, state and local laws and regulations as well as any internal policies (e.g. code of ethics) or procedures to ensure that the behavior exhibited by the organization is honest, ethical and professional. Manager of Support Services Department/Union Memorial Hospital-Baltimore, MD 09/13 - 10/15 Responsibilities Include: Materials Management, Patient Transport, EVS, and Dietary) * Managing over 69 FTE's * Assist hospital in preparation of departmental budgets. * Worked as an onsite Joint Commission Liason * Provide support and guidance to departments and nursing units so as to assist them in meeting the department's and companies financial objectives * Goal oriented individual who is fair-minded, intelligent, and able to command respect and to manage by influence * Ability to establish trust and to gain support when making difficult decisions and choices. * High-principled and thorough, with a high energy level and a strong team orientation. * The ability to communicate clearly and effectively both verbally and in writing. * One of solid executive presence and poise. Presents strong leadership profile and is thorough, dependable, high principled, incorruptible, systematic and able to effect change. * Create invoices. * Explain invoices and costs on invoices to hospital Administration * Review and approve hosptial requisitions for costs not captured by our contract. Kellogg, Brown, and Root - Iraq (June 2007 - Sep 2013) Sr. Logistics Manager (Balad/TQ, Iraq)) Responsibilities Included: * Was responsible for the Planning, Budgeting, Security and Directing all services and activities of the Warehouse and storage facilities. * Receipt, Storage, Issue Functions, Inventory, Layout Planning, & Document Control for all Supply Classes. (I - IX) * Complete supervision of Expats/ Subcontract Warehouse Employees (43) * Directed Hazmat response and turn-in procedures for the entire camp operations. * Direct the purchasing and procurement strategy for achieving strategic optimal arrangements, including vendor selection and price negotiations. * Executes the company's procurement programs in support of its business strategy and plan. * Identifies suppliers and arranges optimal contracts in terms of pricing, quality, timing, and supply availability over the term of the contract. * Execute the selection, evaluation, and negotiation for all items, ensuring that the suppliers selected fit company's culture and philosophy, have the necessary capacity, and provide the items at the best price and highest quality. * Recruit, select, and develop an effective procurement team involved with purchasing. Provides leadership, coaching and development to the team to meet the department's people planning and development goals. * Work hand in hand with the Operating Committee Members and Operations team to ensure that processes are successful. * Structure and implement Service Level Agreements and other contracts with vendors. * Attend supplier and industry conferences to identify potential suppliers, domestic and international and gain industry insights.