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Online Resumes with " Incident Management"
AREAS OF EXPERTISE Client/Customer Service Management * Customer Relations Management * Customer Service Department Development * Service Level Agreements (SLA) * Organizational Leadership * Employee Development Help Desk & Incident Management * 24 x 7 / Tier 1, 2 & 3 Support Levels * Network Operation Center (NOC) * Service Restoration Team (SRT) * Daily Service Review (DSR) * Root Cause Analysis (RCA) * ...
The ideal position for me would to be working in the Federal Government. That is what my Masters degree is focused on and they have good benefits. The Federal Government is difficult to get into and being an administrator in the medical field or other fields would be welcomed as well.
Business Analyst with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands.
I am seeking a long-term Business/Technical/IT Analyst employment to further develop my leadership and business analyst skills working on medium/large scale projects with high impact for the business. I will provide strong leadership, ideas, and technical expertise. I am willing to start at any level, i.e., technical support, helpdesk, customer service, etc, as I am a fast learner and I am confident that my combination of w...
Identify areas of potential performance improvement within the department and/or throughout the business. Assist in quality improvement data collection and review. Addresses potential safety concerns related to equipment and the working environment. Provide operational and consulting services required to handle optimal environmental safety solutions. Conduct risk assessments and job hazard analysis. Address internal and ext...
I am looking for a position where I can ue all of the skills I have developed over the last 12 years. This includes Data Center Operations, and Production Support/scheduling, automation, Incident Management, Project Management, BCP/DR, Change Management, and Problem Management.
After 25 years, I'm looking to re establish myself in an area that utilizes my experience. I am proficient in application batch recovery, scheduling and IT system maintenance as well as incident management and customer service. I would like to work in an organization provides a service or product that today’s culture depends on or utilizes daily.
Tags for this Online Resume: Control M scheduler, Incident manager, computer operator, Batch recovery, Customer service, MVS, AS400, CA7, ZEKE, ZEBB, ZARA, CICS, IMS, Service center, Digital workflow, ITIL best practices
I am a highly motivated and dedicated professional with 9 years of experience in Enterprise Systems Management and Release Management. My qualifications represent significant experience and excellent understanding of client/server platforms with strong background and broad experience with Windows operation systems and associated software products. Ability to effectively understand the technical environment surrounding the ...
Proficient in desktop management, upgrades, and data migration with hands-on experience in desktop imaging in enterprise environments. Superior communication skills combined with excellent customer service and incident management expertise. Over ten years progressive experience in complex systems support including: * Hardware and software implementation * Deployment and customer relationship management * Outs...
I am looking for a permanent/full time position as a business analyst, QA analyst, assistant project manager, or IT work lead.
Seeking a challenging and fulfilling career with a prestigious organization as an Incident Manager where I could leverage my experience for the benefit of the organization and to grow along with.
Network Analyst / Network Technician / Network design
VP Operations Management - 18 Years Experience - Fortune 50 - ITIL Master Practitioner - LEAN Six Sig Mstr Blk Blt - PMP - IIBA Master Business Analyst
I'm seeking an executive or senior level management opportunity within a dynamic organization - where my diverse skills and years of "hands on" experience are in serious need - and offers a great environment and corporate culture for me to practice my IT Service Delivery and Enterprise Architecture crafts. I energize under-performing Information Technology areas engaging associates at all enterprise levels to collabor...
Tags for this Online Resume: Senior IT Executive, Fortune 500 Career, Enterprise Infrastructure, ITIL, LEAN MASTER, SIX-SIGMA MASTER BLACK BELT, Senior Vice President, Risk Mitigation, Quality Assurance, ITSM, Master IT Architect, Service Delivery Expert, AGILE-SCRUM, Strategic Planning, Metrics Design, COBIT PMP CMMI-SVC, Incident Management, CMDB Configuration Management, Problem Management, Root Cause Analysis, Availability Management, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS-70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, Security Clearance