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Online Resumes with "American Student Assistance"
Detail-oriented, motivated software professional with a passion for customer satisfaction. Extensive experience in customer service with over eight years in both customer education and support enablement. Outstanding ability to effectively communicate across all levels. Flexibility to manage multiple projects while meeting tight deadlines.
2+ years experience as production lead and mentor in HP BPO organization 4+ years experience in production management, head count / resource planning, creating systems for production monitoring and evaluation, creative process models & solution design for efficiency programs and knowledge retention. Good understanding of capabilities of MS Office and MS Project. Good people manager who is self motivated, creative and foc...
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SUMMARY OF QUALIFICATION * 18 years working experience and skills in front-end, back-end QA testing of client/server, Web-based applications based on .NET and C# platform and Web services for financial, energy, business management, health care and communication industries. * Working experience and knowledge of Oracle EBS Financial modules, SDLS, Agile environment, EDI 837/835/834 file processing and mobile technologies. * S...