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Online Resumes with "Automatic Call Distribution"
Summary Manager with over 20 years' experience in Management of Customer Service Operations, Quality Assurance, Customer Retention, and Customer Satisfaction Increases. As the Customer Service Operations Manager, I Specialize in resurrecting failing or low performing Operations, Call Centers and Help Desks by big percentages within first year. Excellent at redesigning processes to improve productivity and client retention. .
Qualifications: B.Sc & M.Sc with Organic Chemistry
Tags for this Online Resume: High Performance Liquid Chromatography (HPLC), Platinum, Accredited Pension Representative, ACD, Automatic Call Distribution, Chemistry, ISO, Licensing, Microsoft, Microsoft Excel, Research and Development Manager
Summary An enterprising and forward-thinking top operations Leader, with a successful record of accomplishment in the financial services industry. As a highly skilled leader, possesses proven expertise in building and coaching high-performance teams. A visionary producer, who initiates strategies to improve business processes and enhance the customer's experience, ensuring the achievement of established objectives and the d...
Tags for this Online Resume: Equity, Forecasting, Voice, ACD, Automatic Call Distribution, Business Intelligence, Process Improvements, Retail, Management, Services, customer service, collections, customer experiance, leadership development, associate engagment, risk management
Summary Dynamic team builder and leader in Information Technology. Responsible for managing internal and external resources to integrate and leverage technology to support and improve all aspects of the business, including Wholesale Fabrics, Furniture, Drapery Hardware, Retail Furniture, CRM systems, Inventory Control, Warehouse Management systems, Distribution, Delivery Logistics, Sales, Purchasing, Accounting, Payables, R...
Tags for this Online Resume: Information Technology, ACD, Automatic Call Distribution, Management, Disaster Recovery, Local Area Network, Help Desk, Integrate, Interactive Voice Response, Inventory, Wholesale/Distribution, Retail, Furniture, Fabrics
Career Summary Accomplished in corporate training, organizational productivity, reducing employee turnover, increasing revenue and profitability, discovering cost-saving solutions and overseeing company operations. Demonstrated proficiency in staffing, training and development, budgeting and CRM program management. Proven ability to lead a team. Deliver more than 40 presentations annually to national business groups and cor...
SUMMARY A graduate student with professional experience in healthcare environment and knowledge of technical support services. Experienced, knowledgeable, and dedicated healthcare professional that is committed to health management profession and to quality patient care. Communicate well with physicians, colleagues, patients and patient families, insuring continuity of patient care.
Experienced professional with supervisory experience, a diverse mortgage background in areas of Collections, Bankruptcy, Foreclosure, QA monitoring, Loss Mitigation, VA Claims, Escrow- Flood, Taxes, and MPI insurance experience and mortgage file review. Strong analytical and planning skills combine with ability to coordinate the efforts of many to meet organizational goals. Key strengths include excellent organizational ski...