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Online Resumes with "CA Service Desk"
I am looking to lend thought leadership as a Subject Matter Expert, in the field of IT Service Management. This is for process and software technology that helps Companies integrate their IT strategies with the needs of the business and reduce cost.
Associated with Autosys and application architecture with production support for the last 15 yrs.
Expand on supervisory roles in a medium to large scale Service Desk Operation
Current employment at ACET (Adams Communication & Engineering Technology) â€“ IT Professional with over 10 years of experience in customer service. Recognized for technical troubleshooting skills. Passionate computer troubleshooter driven to optimize hardware and software for highest performance. Seeking an IT position within a well-established company that offers opportunities for advancement and learning while utilizing my ...
Tags for this Online Resume: UNIX, Linux, Windows servers, and IBM mainframes, VI editor, VPN, FTP, SFTP, CA Unicenter, JCL, NDM, Connect Direct, TSO/ISPF, TCP/IP,CA7, CA11, CA Service Desk, Microsoft Outlook, Word, Excel, Power Point, Live Meeting
To secure a position where I can empower and develop employees, improve my company's information technology footprint and be able to grow within the company while expanding my knowledge.
Looking for a position that will allow me to use my skills and knowledge. Would like to have the ability to work from home and travel up to 25% of the time.
Tags for this Online Resume: STAR Patient Processing, STAR Medical Records, McKesson HzERM, STAR ESD, Forms and Menu Certification, Help Desk Support, McKesson STAR Patient Processing, McKesson STAR Medical Records, McKesson STAR ESD, McKesson STAR Forms and Menu Certification, HEAT,and Remedy Help Desk Support, Project Implementation, Consultanting, McKesson Paragon Medical Records and Registration, Cerner Registration EMPI, HL7 Interfaces, ADT (Admission, Discharge, Transfers), Customer Support, Integrated Testin, Revenue Cycle Soultions, Project Management, Customer Relationship Management and Resolution, SQL, Java Scripting, Mirth Connect
Summary:- 14+ years in software, testing, quality assurance, release management, and leadership. Experience to handle team with 15+ resources. Worked in 5 companies, handled around 10+ major projects and products. Client list includes, Ministry of Interior & Doha Asian Games Organizing Committee2006 (DAGOC2006 Qatar) & Riyad Bank (KSA). Seasoned, Technically inclined, Dynamic & Goal-Oriented Person with excellent Leadership...
Tags for this Online Resume: Test, Integrate, Stress Test, Test Cases, Test Plans, Black Box Testing, Automation, Defect Tracking, Agile, HP, System Testing, Performance Test, HP ALM QC, HP UFT, IBM RTC, IBM RPT, IBM RMC, CA SERVICE DESK TOOL, UAT, INTEGERATION TESTING, AGILE TESTING, TEST METHODOLOGY, IBM APPSCAN, MS SQL, DB2, ORACLE, TOAD
SUMMARY OF QUALIFICATIONS 1993 - Present work in a TSO / MVS environment Scheduling Platforms Utilizing JobTrack/RunTrack & ZEKE/ ZEBB / ZENA Familiar with AS400 Email utilizing Lotus Notes and OutLook Incident Tracking using CA Service Desk & Service NOW Experience with ( TAO, TSO, MVS, Windows XP and NT, Microsoft Word / EXCEL and Office Pro. IBM Infoprint, View Direct ) Experience and working knowledge with the following...
Career Highlights * Implement and coordinate operates designed to ensure, protect, and restore Information Technology (IT) systems, services and capabilities using Microsoft Windows server * Coordinate communications activities and projects with other concerned agencies and/or organizations * Provide technical support for IT systems to maintain reliability of services for customers * Analyze, plan, and design the enterprise...
SUMMARY OF QUALIFICATIONS Management professional working in the Governance area of IT for 16 years. Diverse experience includes Washington Mutual as Regional Duty Manager Processes reporting Daily status for multiple date centers. Presented to CIO and staff daily, responsible for performance and service at (Downers Grove & Vernon Hills and one Wisconsin data centers (Milwaukee). * Developed policy for Change, Problem, CMDB...
PROFESSIONAL SUMMARY DATAPREV - Empresa de Tecnologia e Informações da Previdência Social, RJ Public Company with five System Development units and three data centers. Among other services, processing the monthly payment of circa 32 million pension benefits and managing the National Social Information Database (CNIS), which is composed of 26.6 billion cadastral and labor information of the Brazilian citizen. IT Services Man...