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Online Resumes with "CMS Avaya"
Creating a great customer experience sets you apart from others. An experienced supervisor and trainer able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Creative, resourceful, flexible, adapts quickly to changing priorities while maintaining a positive attitude and strong work ethic.
Summary * Senior Voice Engineer with over 12 years of experience supporting large scale enterprise environments. * Very skilled with Avaya environments and Avaya administration, with experience on G450/G650, Avaya CMS, Avaya PBX, and CSX for patching, implementation and advanced troubleshooting. * Extensive experience with Codec services and Networking Protocols. * Over 12 years of experience with call center design and arc...
I'm currently seeking for Workforce Manager position. I am a manager with profound experience in Workforce planning, scheduling, real time management; reporting and analysis for call center production; identifying potential issues and solutions; reviewing gap between performance and goals; identifying opportunities in production to meet financial goals; building and keeping good client relations; developing process to mana...
Ideal Companies: Call Center- Workforce Manager
Tags for this Online Resume: Training, Workforce Management, Leadership, Microsoft Outlook, Scheduling, Management, AVAYA, Business Development, Call Center, Workforce manager, workforce lead, planning, forecasting, IEX, Workforce Software, organization and management, communication, CMS Avaya, E Workforce, Aspect