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Online Resumes with "Call Center Design"
I am looking for a opportunity in a large multi-site organization providing financial management, customer service and exceptional support for all aspects of telecommunications in an organization.
Ideal Companies: Large multi-site corporations
Director of Corporate Facilities - Multi-site, Multi-departmental, Multi-million dollar budgets, Multi-million dollar project negotiations.
Opportunity to work with a company that utilizes a call center environment or is growing their business with networked telephony. Enjoy project management and delivery of projects on time and within budget.
Director of Operations/ 20+ years of experience/process improvements/start ups/P&L/Change management
As an award winning medical operations expert, I have successful turn around, multi site businesses,and revamped call centers,restoring customer confidence, boosted company's bottom line.
Experienced service and sales operations leader. Demonstrated excellence in building strong internal and external customer relationships. Experienced with launching call centers, designing process improvements and managing daily operations resulting in o
Results-driven, customer-focused professional with substantial sales and customer service operations experience in both startup and major firms. Track record for achieving and exceeding performance and sales goals. Demonstrated leadership developing, training and motivating high-performance teams. Revitalized business performance through assessment and implementation of strategic process improvements. Experienced working...
Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.
Summary * Senior Voice Engineer with over 12 years of experience supporting large scale enterprise environments. * Very skilled with Avaya environments and Avaya administration, with experience on G450/G650, Avaya CMS, Avaya PBX, and CSX for patching, implementation and advanced troubleshooting. * Extensive experience with Codec services and Networking Protocols. * Over 12 years of experience with call center design and arc...
(SDLC (PMLC, Microsoft Office Suite) Next Day Porting Program: Very high profile program ensuring compliance with FCC May 2009 order. Program impacted IT, Comcast University, Legal, and Call Centers. * Designed Lessons Learned template ePMO to automate and leverage for other programs. Managed program from Inception through Closure. Deployed on time, within budget. * NENA e911 Program: Assumed management of this national pro...
Tags for this Online Resume: Documentation, Information Technology, Project Management Office, Financial Industry, Sybase PowerBuilder, Management, PMP, Conflict Resolution, Risk Management, Team building, Organization, FOCUS, Sharepoint, Budget, Microsoft Office Suite, Project Plan, VM / MVS
Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...
Tags for this Online Resume: Government, Management, Customer Service, Medicare, AVAYA, Call Center Management, Educator, Process Improvement, CMS, Electronic Health Record, Operations Management, Team Building, Cross-Functional Teams, Coach, Motivator, Qulity Improvement, Quality Assurance, Key Performance Indicators, Ambulatory Surgery Center Workflow, Meaningful Use, Client Experience