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Online Resumes with "Call Center Workforce Manager"
Call Center Operations professional with approximately 14 years' experience in Workforce Management and Business Analysis. Extremely dedicated individual with outstanding interpersonal and communication skills.
Tags for this Online Resume: call center workforce management, reporting analyst, traffic analyst, agent skilling, IEX, Avaya CMS, Cisco ICM, IEX Workforce Planning System, Cisco UCCM, NICE IEX TotalView WFM (R4.6)
Customer Service Supervisor - 20 Years of Experience - Near 77407; Customer service Trainer - 12 years experience; Call CenterWorkforce management- 3 years experience
I hope to join a team of professionals that I can partner with to enhance the training process of new and existing employees. I am also a great leader with years of leadership experience as a Supervisor and Team Lead.
I'm currently seeking for Workforce Manager position. I am a manager with profound experience in Workforce planning, scheduling, real time management; reporting and analysis for call center production; identifying potential issues and solutions; reviewing gap between performance and goals; identifying opportunities in production to meet financial goals; building and keeping good client relations; developing process to mana...
Ideal Companies: Call Center- Workforce Manager
Tags for this Online Resume: Training, Workforce Management, Leadership, Microsoft Outlook, Scheduling, Management, AVAYA, Business Development, Call Center, Workforce manager, workforce lead, planning, forecasting, IEX, Workforce Software, organization and management, communication, CMS Avaya, E Workforce, Aspect