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Online Resumes with "Contact Center Call Center"
Training and Instructional Design professional with 15 years of experience in course delivery and design. - Experienced in delivering product, sales and technical training in a variety of fields including telecommunications, health care, higher education and contact center/call center. - Taught course curriculum from introductory courseware to advanced theory and application. - Developed courseware using different instruct...
A self-motivate, bilingual, respected leader whose planning skills have resulted in well-defined processes and effective cost savings.
Tags for this Online Resume: Avaya, Customer Service, Supervisor/Manager, Contact Center/ Call Center, AHT, ASA, Abandon Rate, CSR, Representative, Agents, Management, Call Center, Process Improvement, Appraisals, Firepond Contact Center, Spanish Language, AVAYA, Customer Service
SUMMARY OF QUALIFICATIONS * 30 years of experience in telecommunications and network systems, installation (turn-key), maintenance, upgrade, repair and project management. * 25 years of experience in data network installation and maintenance. * 20 years of experience in management, sales, complete project planning and installation supervision for telecom and data systems. * Fully involved in ACD / Call Center setup, rollout...
Tags for this Online Resume: AVAYA, Distribution, Infrastructure, Microsoft, Microsoft Windows, Project Planning, Security, Telephony, AT&T, SBC, Nortel, Avaya, CS 1000, Symposium, Contact Center, Call Center, IVR, Microsoft, Server
SUMMARY OF PROFESSIONAL EXPERTISE Expertise in project management, successful project implementation (100% success rate for meeting project implementation go live dates): Skilled at ensuring successful project implementation (s) by cohesively establishing project deliverables through ongoing communication of project goals, creating team synergy between key stakeholders, engaging applicable resources, and deploying effective...
Tags for this Online Resume: Service, Teambuilding, Communication, Positive, Strategic, Relator, Visionary, Analytical, Leader, Studer Group Coach, Gallup Engagement Coach, Leadership Training Written Wrap-up, Lean Sigma Green Belt, Change Acceleration Process Certified, Motivator, Cerner Scheduling App, Epic Scheduling App, Ms Office, Entrepeneur