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Online Resumes with "Critical Situation Management"

Unified Communications Engineer, NYC

Provide architect design, proof of concept, implementation, roll-out, documentation and support for Unified Communications. Specializing in Messaging (Microsoft Outlook, Exchange, Lotus Notes, Domino), Instant Messaging (Microsoft Lync 2010, Lotus Sametime, Cisco WebEx), Archiving (Enterprise Vault, Extender, Zantaz), Compliance, Monitoring Applications and Wireless Devices.

Tags for this Online Resume: Microsoft Lync 2010, Lotus Sametime, Blackberry Enterprise Server, Project Management, Lotus Domino, Critical Situation Management

ITIL Incident Manager, Colorado

Seasoned ITIL Critical/Situation Manager with 22 years’ experience in the IT field. Strong background in the technical arena bringing insight and global perspective to managing issues and projects. Experienced as a customer facing representative; able to manage the customer interface while driving internal teams to desired solutions. A leader and quick learner, able to manage people and mentor.

Tags for this Online Resume: ITIL

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Experienced Professional - Information Technology

To work for a company that places value on experience. A company that can used those talents to improved the operations and satisfaction of its employees and customers.

Tags for this Online Resume: Manager, Director, Project Manager, Information Technology, Account Manager

Team Leader

SUMMARY Service Delivery Manager with extensive experience working with Fortune 500 and smaller companies regarding Wide Area Network, Local Area Network, IPT, Security, and Server management services. Twenty years of experience in managing cross functional teams responsible for handling incident, change and problem management activities for customer network infrastructure. Proven leader with track record of accomplishments...

Tags for this Online Resume: Service Delivery, Business Communications, Vendor Management, Partner Management, Service Level Management, Account Management, Critical Situation Management, Engineering Resource Management, Team/Client Liaison, Problem Management, Performance Reporting, Change Management, Incident Management, Service Request Management, Microsoft Office, Service Now, WAN, LAN, SLA Reporting, KPI Reporting, Customer Relationship Management

Manager - 17 Years of Experience - Near 80513

Career Highlights Successfully delivered services globally for the Oracle Virtual Storage Solutions, Enterprise Tape Drives, various Library products, and Enterprise Storage Software & Backup Software Solutions products. Significantly improved customer satisfaction scores in the Open System SAN & Solutions product line, and ultimately reduced the number of critical situations and management escalations. Consolidated the Sto...

Tags for this Online Resume: Vme, SAN (Storage Area Network), Compaq, Integrate, Manufacturing, Reliability, Test, Engineering, HP, Integration Testing

Team Leader - 17 Years of Experience - Near 94087

I would like to obtain a Position to be part of the leading international company. I wish to have an ability to utilize all of my skills for new projects and possibilities within multicultural and dynamic environment with all my passion to work. . To be a part of an organized business process playing a major role in the implementation and consultation of IT projects through which, my previous experience and background could...

Tags for this Online Resume: Database, Networking, Oracle, Oracle Database, Application Support, Appraisals, Benefits, Compliance, Data Migration, Information Technology, sql, agile, software, Technical Account Manager, Customer Support Manager, Support Account Manager, Customer services, Services Sales, Csutomer Advocate, Critical situation manager, escalation manager

Computer Operator - 17 Years of Experience - Near 80602

SUMMARY: * IT professional with 9+ years of experience as a Helpdesk Analyst. * Perform System Reboots of over 100 Web and Application Servers for performance and Patches. * Perform System tasks via Remedy Task Manager for Bank File production. * Reset, unlocked, modified, and deleted users accounts using Active Directory. * Scanned and repaired Files for Outlook users. * Support remote users. * Hands-on with PC installatio...

Tags for this Online Resume: Active Directory, Microsoft Active Directory, Remedy, Lotus, Lotus Notes, Microsoft, Microsoft Outlook, Email, Servers, Veritas

Database Administrator - 6 Years of Experience - Near 97006

Experience Summary 6 years of total IT experience as an Database Administrator (DBA){Oracle & Informix} supporting the databases and ensuring their performance, availability and security, with expertise in Event and Incident Management for database event for Oracle, Sybase & MS-SQL with actual participation in CSI and Incident Management Call Professional Summary Company: Cognizant Technologies Solutions India Pvt., Ltd Cli...

Tags for this Online Resume: Ad hoc reporting, BMC PATROL, BMC Software, Connectivity, Customer Service, Database, Database Administration, Enterprise Manager, HP, HP/UX