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Online Resumes with "Customer Contact Center"
High Energy Administrative Assistant with exceptional customer service and data entry skills; very organized; resourcefull and have high ethical beliefs
Highly motivated experienced Manager with strong team building and leadership skills. Innovative, creative, goal oriented & results driven.
Management professional with experience in call center management, retail management, and hospitality management
I am a highly focused executive with twenty-nine years of experience in Fortune 100 Companies, providing a background in Financial Systems, Telecommunications, IT, and Business Consulting. I have proven leadership in implementation and software development, business and strategic planning, national program management and funding, product development and implementation, financial systems business solution design and larg...
To obtain a Sr. Management position where I can lead and develop a staff to meet and exceed company / business units objectives, SLAs and goals.
Accomplished Customer Contact Center Senior Manager with experience overseeing multi-center management teams. Adept at rolling out new products, driving sales, and reducing overhead costs to bolster the bottom line. Skilled in troubleshooting problems and conceiving workable resolutions. Recognized ability for elevating customer satisfaction for high-volume operations.
Chief Operating Officer Chief Information Officer Vice President Operations Vice President Customer Care
to obtain consulting or employment in IT, Operations, Customer Care where I can make significant contributions to improving company profitability
Tags for this Online Resume: Project Management, Change Management, Process Improvements, Information Technology, Consulting, Customer Relationship Management, Contact Center, SDLC, Leadership, Microsoft
Skills Summary Leader with extensive experience in building, analyzing, and operating high volume customer contact center operations. Skilled in new technology implementations and developing world class customer service operations. Excellent background in process improvement utilizing programs such as TQM and Six Sigma to create a greater return on investment. Experienced in creating strategies to improve customer satisfact...
SUMMARY OF QUALIFICATIONS Tenured Senior Leader in customer contact center environment for the largest deregulated natural gas marketer in Georgia. Proven success in building strong working relationships and motivating both local and virtual teams to achieve monthly and annual service level metrics. A self-motivated, innovative individual who uses knowledge and resources to get the job done. Exceptional skills in: * Contact...