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Online Resumes with "Customer Escalations"

Project Manager - 20 Years of Experience - Near 20155

Areas of Expertise * Project Management Expertise utilizing PMI PMP Methodology and PM Software Tools: Microsoft Project, Primavera, Oracle Projects * Managed IT Infrastructure Services (IaaS) & Data Center Collocation Services * Utilizing ITIL Methodology to ensure effective IT Service Delivery and Support * Proficient with IT Service Support Systems (ServiceNow, Remedy, ScienceLogic EM7, Solarwinds,, and ot...

Tags for this Online Resume: Documentation, Data Center, Operations Management, Infrastructure, Microsoft Project, ITIL, Managed Services, SaaS, Migration, IaaS, Technical Manager, Network Engineering Manager, Systems Management, NOC Managment, Processes, Leadership, Colaboration, Service Delivery, Customer Facing, Client, Priorities

Financial Analyst - 4 Years of Experience - Near 75056

PROFILE Ambitious finance professional with successful track record of more than 4 years in delivering top performance. Accomplished and results-oriented professional who consistently meets deadlines and assists in increasing the company revenue. Worked under the RBI Team (India's Apex banking institution) and handled customer escalations reported under RBI. Compiled and reviewed complex data to assess customer details. Dev...

Tags for this Online Resume: Management, APEX, Banking Industry, Microsoft Excel, Statistics, Account Reconciliation, Arabic Language, Cancer, Communications, Data Mining

Operations Manager - 15 Years of Experience - Near 78665

Qualifications and Strengths An accomplished professional, with a strong track record of consistently exceeding expectations on daily production commitments, while improving quality standards to provide customer and company experiences. Consistently recognized for effective problem solving, teamwork, and building individual skills to improve personal development. Performs well in production environments where large volume a...

Tags for this Online Resume: Production Control, Audit, Management, Dell, Distribution, Inventory, Logistics, Control Systems, ISO, ISO 9001, manufacturing, production, "project management", reliability, Supply Chain

Computer Programmer - 10 Years of Experience - Near 50203

Product/Project design, development & deployment, planning & execution and to be a part of a team that dynamically works towards the new prospects and mining existing key products. Professional Preface * 10 + years of experience * Results-focused and motivated professional with experience in all stages of Software Development Life cycle with Organizations of repute. Well-honed expertise in lead generation that was successfu...

Tags for this Online Resume: Consulting, ADO.NET, AJAX, Application Development, Applications, C Programming Language, C#.NET, C++ Programming Language, Code Review, Coding

Customer Service Manager - 20 Years of Experience - Near 98116

QUALIFICATIONS: * 12 years of Manager Experience at AT&T Mobility Call Center * Motivated, personable business professional with a talent for quickly mastering technology * Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing management talent and career building, results focus and inspirational leadership * Performed well under pressure, managing numerous competing prio...

Tags for this Online Resume: Technical Support, Coaching, Quality Assurance, Call Center, Seattle, WA, Team Building, Management, Customer Service, Leadership, Escalations, Change & Innovation, Strategic Thinking, Customer Focus, Career Building

Manager - 7 Years of Experience - Near 60185

PROFESSIONAL SUMMARY Professional Summary: IT professional focused on Technical Support and the customer experience. I had the drive to achieve the top Technical Support position which was a Principal Support Engineer. It was by request from a VP that I was promoted to a Support Delivery Manager role which I occupied for over 6.5 years. Managing large Mainframe product areas such as Database Management and Access & Complian...

Tags for this Online Resume: Information Technology, Support, Beta Testing, Compliance, Database, Documentation, IBM, IBM DB2 Database, Mainframe Computer, Management, software

Project Manager - 17 Years of Experience - Near 27560

SUMMARY: Strong focused team player with accomplished experience heading and creating multiple projects, performing customer escalations and technical expertise for Fortune 500 clients. My strengths are in identifying and mapping project scope and providing input, direction and support. Owning the project until the project' completion or incident is resolved. Effectively interface between clients, managers and developers ac...

Tags for this Online Resume: Support, Microsoft, Microsoft Office, Banking Industry, Triage, External Reporting, Cisco, Infrastructure, ACD, Automatic Call Distribution

System Engineer - 15 Years of Experience - Near 43235

Professional Summary Seasoned bi-lingual IT support specialist, help desk & network engineer with 10+ years of success as the 'Go to Guy' for problem solving. Highly skilled in providing technical assistance and support related to computer systems, hardware, or software. Efficiently responds to queries, administers diagnostic programs, isolates problem, and determines and implements resolution. Career Highlights FREE LANCER...

Tags for this Online Resume: Information Technology, Microsoft Windows, Transmission Control Protocol/Internet Protocol (TCP/IP), Troubleshooting, Analytical Skills, Email, Help Desk, Integrate, Network Security, Networking

Director - 20 Years of Experience - Near 80921

SUMMARY Comprehensive experience as a hands on manager for multi-national, high technology, customer service delivery operations. 20 plus years of large program/project management delivery, PMP, ITL trained. Extensive technology experience working in environments with enterprise servers, multiple O/S's, large storage and networks. Successful experience in service delivery operations, call handling, escalation management, la...

Tags for this Online Resume: Process Improvement, Support, PMP, Complaints, Platinum, Services, CSC, Customer Service, Management, HP, management

Manager - 20 Years of Experience - Near 27603

Summary Customer Success Management Professional with deep expertise in IT service and support. Uniquely skilled in enterprise-savvy customer advocacy and care. Experienced in varied environments from start-up to international industry leader. Accomplished in customer escalation management, relationship management, account management, project management, and technical writing. Tenacious and creative problem solver with exce...

Tags for this Online Resume: Support, Account Management, Account Manager, Global Support, Insurance, Leadership, Management, Pharmaceutical, Purchasing, Technical Support

Revenue Agent - 6 Years of Experience - Near 30274

Areas of Expertise * Customer Service / Sales Analysis * Administrative Coordination * Financial and Collections Analysis * Banking Deposits and Cash Verification * Cross-Functional Processes * Debt Collections Management * Sales Forecasting and Goal Setting * Office Management * Month-end Reporting * Process Improvement * Operations Coordination * Outside and Inside Sales * 95%+ Performance Rating * Customer Escalations * ...

Tags for this Online Resume: Deposits, Management, Sales, Firepond Contact Center, Account Management, Banking Industry, Customer Service, Financial, Forecasting, Goal Setting, excel

Project Manager - 18 Years of Experience - Near 94536

Qualifications * Experienced leader in people and project management in the computer OEM, Enterprise, consumer electronics. Background experience in managing cross functional teams in product development, test, manufacture of software and computer platforms and peripherals. * Successful in creating, integrating and managing test engineering and quality organizations focused on customer success. Developed and implemented tes...

Tags for this Online Resume: Software, Test, Chip Design, Dell, IBM, Cisco, Documentation, Pc, Personal Computer, Quality, linux, software, agile, virtualization, VMware, Storage, Networking, AMD