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Online Resumes with "Customer Escalations"
SUMMARY * Managed $7M+ Portfolio, Lead the work of 100+ Resources including Onsite and Offshore team * 17+ years of experience in Information Technology Industry Good Domain experience in Insurance and Healthcare. * Performed Variety of roles Project Manager, Engagement Manager, Portfolio Manager and Service Delivery Manager Role * Very good exposure in Application Maintenance (IT Service Management) and executed Managed Se...
Professional Summary Motivated, results-driven sales and service insurance professional with proven leadership skills and experience in partnering with business leaders to define strategies in attaining organizational goals. Skilled at facilitating change, analyzing business processes and implementing improvements that reduce costs and improve efficiencies that positively impact the customer experience.
Ideal Companies: none
Tags for this Online Resume: Call Center, Sales, Annuity, Insurance, Leadership, sales, group benefits associate, benefits consultant, group health benefits, Insurance Sales, Service, Teambuilding, Coaching, Process Improvement (Lean), Quality Control, Customer Escalations, Benefits Administration, Customer service
SUMMARY * 12+ years of experience in Business Intelligence as SQL developer, Database Administrator and Software developer. * Extensive experience on BI Technology using SSIS, SSRS & SSAS. * Having knowledge about ticketing and SLA related customer escalation and follow up process. * Extensive operational experience and Customer facing issues. * Extensive experience of Software development involved design, development, impl...
Major Accomplishments * Developed a scorecard within the department that allowed leadership to successfully develop, mentor and train front line employees to enhance the department's productivity and focus. * Assisted and facilitated meetings and trainings with all of the business services stake holders, to include tech ops, order entry teams, sales, construction and maintenance with the desire to improve business services ...
Areas of Expertise * Demonstrated track record of leading global software teams engaged in Development, Quality Assurance, Customer Escalation Response, Architecture, Roadmap and Strategy. * Accomplished leader of agile software development teams delivering complex projects from proof-of-concept to delivery. * Outstanding communication skills, working with customers, executives, product owners, and technologist to deliver s...
Tags for this Online Resume: Microsoft Windows, Support, Applications, Microsoft, Microsoft Active Directory, Microsoft Exchange, Mms (Unisys-Email), Porting, Product Development, Requirements Analysis
Accomplished retail/operations management professional with extensive experience providing the leadership and direction needed to drive the achievement of key operational-related business goals and objectives. Proven strength assembling and developing high performing staff through a proactive approach to training to drive increases in both individual and team performance. Skilled at building strong, long-term relationshi...
Ideal Companies: Google, Danone, Apple, Amazon, CenturyLink, Zayo Group, Twitter, Xcel Energy, WhiteWave Foods, Denver Health, UC Health, Centura Health, City and County of Denver, University of Colorado (Boulder), Davita, Vail Resorts
Tags for this Online Resume: operations, data analysis, process improvement, Human Resources, coaching, performance management, budgets, Microsoft Office Suite, CRM, Sharepoint, forecasting, staffing, recruiting, strategic planning, risk management, payroll, compliance, business analysis, financial analysis, project management, employee relations, employee engagement, leadership development, collaboration, cross-functional team, risk assessment, revenue growth, internal audit, cost reduction, operations management, daily operations, financial reports, talent acquisition, vendor management, accounts receivable, business strategy, training, inventory
Ideal Companies: Amazon
More than eighteen years experience in customer support for Utilities Applications with recognized strengths in customer management, employee development, problem solving, trouble shooting, and planning and implementing proactive procedures and systems to
Experienced Customer Support Director, familiar with managing remote teams and using KPIs to develop, support and grow staff. Talent for escalation resolution and customer satisfaction. Seeking to contribute to growing organization.