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Online Resumes with "Customer Service Center"
New graduate, B.A. in Business Management/Human Resources, dedicated to pursue a career in this field. Proficient in Microsoft Office Word, PowerPoint, Data Entry, Excel and Outlook. Excellent skill set regarding communication, facilitation, research and organization.
Group facilitation stand-up presentation skills computer technology customer service business databases accuracy and quality
* Oversaw an operating budget of $3.2M in a 500,000-sq. ft. building. * Generated $2.8M in annual savings by strategically managing the closure of a facility and consolidation of departments and resources without impacting service. Rewarded Operations Managers who successfully managed scheduled and maximized the efficient movement and transportation of freight shipments via domestic and international aircraft trucks and LTL...
Tags for this Online Resume: Facilitator, Management, Quality Assurance, Continuous Improvement Process, Change Management, P & L, Call Center, Warehouse Managent, Customer Service Management, Customer Service Center, Transportation and Logistics, Budgeting, Forecasting, Strategic Planning, Cost Analysis, Project Management, Organizational Restructuring, Conflict Management, Team Building, Labor Relations, Microsoft Office, Cross-functional Team Leadership, Multi-location Management, Negotiation
Professional Summary Human Resource professional with a degree in business management. Qualifications include over 10 years' experience in human resources and office management, budgeting & procurement and process management. Extensive management and leadership experience as a Human Resources Manager. Expertise in information systems and talent management.
PROFESSIONAL SUMMARY Dedicated and results-focused IT management professional with 15+ years' experience leading business stakeholders through key technology programs and strategic initiatives. Skilled at evaluating complex business issues, identifying key elements, creating an effective action plan and guiding its execution. Recognized for ability to build, motivate and develop high-performing teams to accomplish challengi...
Summary * Goal oriented and results driven Senior Account Manager, Senior Operations Manager, and Senior Project Management Professional. Extensive expertise in budgeting/forecasting, audit lead, pricing/sales support, real estate selection, capital expenditure planning, strategic planning, operations dashboard reporting, and revenue assurance. Key Accomplishments * Negotiated purchasing and coordinated logistics globally w...
Qualifications Summary Talented Logistician with over 38 years of leadership and logistics experience. Successfully synchronized logistics spanning multiple countries along difficult distribution lanes. Strong background in strategic planning, training, and analysis. Achieved success through team-building, determined problem solving, and rigorous resource management. Highly effective in building multi-disciplined teams that...
Tags for this Online Resume: Training, Call Center, Project Management, Project Manager, Business Requirements, Customer Service, Customer Service Center, Infrastructure, Integrate, PCS, Financial Services, Healthcare
QUALIFICATIONS: * Exceptional listener and communicator who effectively conveys information verbally and in writing in English and Spanish. * Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. * Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects * Proven relati...
Tags for this Online Resume: Management, Geographic Information System, Budgeting, Distribution, Scheduling, Support, Infrastructure, Complaints, Customer Service, Customer Service Center, Transportation
Experienced with Health Maintenance Organization complaint, grievance and appeal processes. Implemented Workforce management technology for call center staffing. Developed and designed monthly reports that depicted key Customer Service and Mail Center Indicators for Senior Management and the Board of Directors at MDNY Healthcare. Worked with the IT department to design and develop an in-house system to track customer calls ...
Tags for this Online Resume: Purchasing, Quality, Quality Assurance, Staffing, Staffing & Recruitment, Strategic Planning, Test, TQM (Total Quality Management), Workforce Management, Written Communication Skills
Summary of Qualifications 25+ years of industry leadership.. Keen analyst, strategic thinker and creative problem solver with solid business acumen. Proficient in: Infrastructure Development / Network Systems Support COSO / Cobit / SOX / Regulatory Compliance Strategic Planning / Business Continuity Risk Assessment / Disaster Recovery Capacity Planning / Best Practices Technology Needs Assessment Business Impact Analysis En...
Tags for this Online Resume: Management, CERNER, Database, Surveys, Voice, EPIC, Data Center, Contact Center, Director, Program Management, Operations Management, ERP, CTI, Infrastructure, IVR, Disaster Recovery
SUMMARY Customer Service and Team Support Professional with 20 years progressive and extensive experience, with 5 years at a Fortune 500 financial institution. *Resolve with Customer complaints. Translated and typed technical literature from English to Spanish for Latin American customers. *Highly skilled at managing the daily operations of a fast-paced global call center. *Analyzing and resolving the technical problems of ...