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Online Resumes with "Delivery Services Manager"
Results-driven technical leader with 10 years experience driving the superior delivery of IT services and managing IT operations for a major communications company. Expert program manager adept at overseeing the architecture, design, purchase, deployment, integration, and maintenance of network and telephony infrastructures. Skilled at managing IT’s provision of tools in support of internal business functions and overarchin...
A position within the Transportation/Operations industry where I can utilize my skills in employee management, project management, training and public relations.
I am a dedicated professional who has over 20 years of experience in cross-functional service management, service delivery and support. Expertise in all aspects of employee relations, team building, purchasing and procurement, and development and implementation of policies and procedures including Sarbanes Oxley compliance requirements.
Accomplished individual with domestic and international experience in operations. P&L oversight. Multi channel product distribution involving both star-up and growth operations. Results oriented, decisive leader with proven success on driving productivity and reduce cost. Excel in dynamic, demanding environments while remaining pragmatic and focused.
I have a proven history of effectively leading others to achieve service excellence within the banking and retail apparel industries. In previous positions, I’ve planned and implemented scalable call centers and poised them for growth and increased revenue. My key strengths are in organizing, quality output, leadership, mentoring, common sense decision making, practical problem solving, effective interaction and collaborati...
Tags for this Online Resume: Benchmarking performance, develop KPIs, implementing best practices, measuring performance, Microsoft Office Word Excel, managing department budgets, managing staff performance, Implementing new customer channels, Building a contact center, Developing sales goals, First Contact Resolution, department procedures
SUMMARY OF QUALIFICATIONS Seasoned leader with more than 25 years' professional experience, including 14 years operations management, 20 years deploying projects and initiatives, and six years IT program management. * Thorough knowledge of services operations and processes, designing career tracks, KPIs, training plans, and comp & rewards structures for customer service, field operations, inside sales, PM, and administrativ...
Tags for this Online Resume: Management, Professional/Delivery Services Management, Program Management, Process Improvements, Budgeting and Forecasting, Customer Relationship Management, Vendor Relationship Management, Leadership, Project Management, IT Release Management, Entrepreneurial Mindset
Key Qualifications IT leader with 25+ years of Information Technology (IT) experience in the Heavy Civil Construction, Government, Health Care, IT Service Delivery, and Consumer Finance environments. Key emphasis includes: Relationship Management Portfolio Management Project Management Vendor Management Executive Management Service Delivery IT Service Management Change Management