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Online Resumes with "Director customer service"
SUMMARY OF QUALIFICATIONS Operations and sales professional with 20 years experience including Supervisor, Manager and Director. Responsible for client services, quality, training, complaints & grievances, and call center management. Specialty in developing Complaint Tracking, Escalation Resolution, Quality Management and Compliance programs. Focusing on process enhancement in quality initiatives, training processes, produc...
Top-producing and proactive business leader with over 20 years combined experience impacting the performance and viability of top-tier transportation and logistics organizations via outstanding process improvement measures, resource allocation, and client base development. Highly adept at off shoring/outsourcing initiatives and corporate turnaround and consolidation activities. Committed team builder with a proven track rec...
Ideal Companies: Companies 500 employees or larger
Tags for this Online Resume: Team Building - Training/Development, P&L - Budgeting - Strategic Planning, Operational Streamlining, Inventory Management - WMS - SAP - ISO, Project/Budget Management, Fleet Management, Documentation, Pricing, Business Development, Distribution
Tags for this Online Resume: Hewlett Packard, Management, Planning, Product Development, Product Management, Cisco, Consulting, Integrate, Leadership, Project Management, Software support-executive relationships-contract growth-SaS-oracle
Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Tags for this Online Resume: Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor
Experience in management of customer service, purchasing, inventory control and administrative functions. Effective problem solving through data, process and personnel analysis. Develop, implement and manage process improvement projects. Collaborate with department managers to incorporate best practices in policy development.
Ideal Companies: Apple, Google, Amazon.com, Coca-Cola, IBM, FedEx, Berkshire Hathaway, Starbucks, Procter & Gamble, Southwest Airlines, McDonald's, Johnson & Johnson, Walt Disney, BMW, General Electric, American Express, Microsoft, 3M, Caterpillar, Costco Wholesale, Nordstrom, J.P. Morgan Chase, Singapore Airlines, Wal-Mart Stores, Target, Nike, Exxon Mobil, Whole Foods Market, UPS, Boeing, Nestlé, PepsiCo, Toyota Motor, Samsung Electronics, Volkswagen, Intel, DuPont, Deere, Goldman Sachs Group, Marriott International, eBay, Cisco Systems, Accenture, Daimler, Wells Fargo, AT&T, Ralph Lauren, St. Jude Medical, Oracle, General Mills, Honda Motor, Unilever
Tags for this Online Resume: Audit, Packaging, Process Improvement, Quality, Quality Assurance, Quality Control, Production Planning, Receivables, Management, Customer Service, Accounting, Inventory Control, Records Retention, Sales, Purchasing, analytics