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Online Resumes with "E Learning Systems"
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Tags for this Online Resume: ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
Accomplishments Charles Schwab Inc. By truly partnering with stakeholders we accomplished a complete change in corporate culture and re-tooled their national sales force and support staff. With this initiative Schwab was finally able to achieve the #1 position in customer service (JD Powers), increase sales 27% + each year, increase employee engagement by 32%+. By aligning the new hire on-boarding program with corporate ini...
Areas of Expertise: * Project and Team Management * Ecommerce, Web Design, Development, Support, Maintenance & Integration
Multi-faceted Business Process/SharePoint and Project Management professional with over 30 years of experience applying the right tool/workflow within a myriad of industries in business process management, multimedia production, e-learning systems, intra/internet development, and project management to enhance my company/client value. Functional expertise combine with technical knowledge and support as a creative bridge for ...
Accomplishments Guidance Software Inc. At GSI I defined and led the Sales Enablement training initiatives which led to the reversal of sliding stock prices and increased profit margins by 16% Re-tooled the on-boarding of professionals in a highly complex and technical environment and decreased time to productivity by 24+% and ramped up continuous career development Created cross enterprise collaboration to increase effectiv...
PROFESSIONAL SUMMARY 08/2014 - Present Home Care Provider Terminally ill - Mother in Law Took 2 years of personal time to take care of mother in law who passed away February of 2016. Continued studies on Microsoft Project Server and Storyline. 04/2014 - 07/2014 Genuent 17011 Beach Blvd., Suite 1140 Huntington Beach, CA 92647 Client - - Union Bank (MUFG) Technical Writer III - Policy Analyst * Work on funded project that wit...
With over 15 years in information technology, Dean McGhan has extensive experience in executive research/advisory, business development, engagement management, practice management, application implementation and management. Best described as a "business solution architect", Dean has driven solutioning efforts across numerous ERP applications platforms, and niche complementary software suites coupled with custom development...
Experienced supervisor, developed a behavioral Health Evidence Based Practice (EBP). A supervisor model, use of technology to enhance clinical skills. Training and Development, Quality Assurance M, increased bottom line, decreased turnover, extended employment timeframe, innovative problem solver.
Ideal Companies: Behavioral Health company with strong culture of clinical excellence.
Project Manager - 20 Years Experience of facilitating the operational improvement of companies within a variety of industries.
I have over 20 years of sales and technical management, consulting, business analysis, project management, system design and development. Starting out as a programmer, my background includes positions as a tech rep, sales rep, branch and district sales and technical management, project management and CIO. I have worked in a variety of industries including SaaS, Media, finance, manufacturing, marketing, advertising, fleet ma...
Tags for this Online Resume: Management, Project Management, Troubleshooting, Microsoft PowerPoint, Microsoft Project, broadband, Budgetary, Accounting Systems, SDLC, Leadership, Mentoring, ERP/MRP, Costpoint, Concur, Salesforce, Agile/Srum, Intune, Power BI, Visio, Marketing, Demographics, Inventory, Excel, SaaS, Firewall, VPN, Wi-Fi, Relational Dtabases, Security, LAN/WAN, Presenting, Waterfall, Sharepoint, Azure AD, O365, Sales Management, Anti-Malware, SQL, PMP