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Online Resumes with "Enterprise Support"
I am a senior computer systems analyst with critical thinking, logical root cause analysis and enterprise support, upgarde and deployent experience. Proven process improvement analysis. Seeking position to exploit and extend current technical skills in team-oriented environment.
Dedicated and experienced in Project Management Office (PMO), Information Systems, Service Delivery, and Customer Support including strategic outsourcing, issues / risks / deliverables management, procurement/budgets, and audit compliance. Proven success providing enterprise support to executives, coordinating mid-large size projects, contract administration, vendor management, and balancing the needs of management while pr...
Solutions-focused, team oriented Technical Support Analyst with broad-based experience and hands-on skill in the successful customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and assisting in the development of innovative solutions for increasing reliability and improving productivity. Possess a...
Professional Summary * Results driven technology manager with extensive project management experience, focused on the development and implementation of technical best practices, process documentation, instructional design and training delivery. Strong business acumen and ability to build strong relationship with business management and key stakeholders to identify business needs, design strong project plans, and deliver res...
Summary: * Scrum Product Owner Accredited Certification, International Scrum Institute * Experienced Business Analyst in full lifecycle, Agile application development * Experience in advanced spreadsheet modeling, analysis, and report generation. * Exceptional problem solving and self-guided learning skills * Ability to rapidly master new software and systems * Needs Analysis, Project Management, and Project Presentation sk...
SUMMARY * 10 years of Extensive work experiences on Cisco Switches, Cisco Routers, Load Balancers & Cisco Firewalls. * Proficient experience in configuring Cisco Catalyst 2900,2960, 3560, 3750, 4500, 4900, Legacy Cat 6500 series and Nexus 7010, 5548 and 2248 switches and deep understanding of architecture. * Hands On experience Cisco IOS/IOS-XR/NX-OS, Juniper JUNOS for configuration & troubleshooting of routing protocols...
PROFESSIONAL SUMMARY Innovative, performance driven IT leader with a 20 year track record of success. Motivated Professional, highly skilled in managing priorities, identifying critical issues and delivering positive results on time and on budget. Consistently identify and implement processes and procedures that save money and improve performance outcomes. Proven skills in: Global Multi-Site IT Project Management * Vendor M...
Tags for this Online Resume: Process Engineering, Team Lead, Microsoft Windows, Management, Corrective Actions, Customer Service, Email, Microsoft Office, Operating Systems, Application Management, Problem Management SWAT, Vendor Management, Help Desk Management, Business process management, VMWARE, Project Design, Project Management, Right Fax, Change Management, Patch Management, Taking Charge, WIndows Server, Application Manager, Enterprise Support, Business Anyalist, Team Leader, Help Desk Manager, HP Servers
Seeking to continue developing elegant solutions to solve problems with cutting-edge code, while utilizing my extensive background in support, test & QA for education & business-to-business environments.
Areas of Expertise: * SaaS Enterprise Support and Implementation * Critical Thinking * Strong Technical Abilities * Process Improvement * Customer Renewals * Professional Services, Project Scoping * Positive Motivation and Influencing Skills
Tags for this Online Resume: Call Center, Training, Human Resources Information System, Support, Technical Support, Data Migration, Documentation, Business Requirements, Desktop Computer, Email, implementation, Onboarding, Human Capitol Management, BPO, B2B, Consultant
Concentrix Inc (Legacy IBM GPS with Revenue $1.4B per year 100K staff) 2007 to Present Leadership Roles in US Philippines and India with teams rolling up from J-APAC LATAM and Professional Summary: Results-driven Global Operations and Account Management Professional, Masters in Business Administrations and Software Engineering background, leveraging 15+ years onshore/nearshore/offshore leadership success * Customer Experien...
PROFILE Senior IT Leader with extensive experience in Infrastructure Technology Delivery, IT Services Delivery and Support Management with focus on Managed Services, Hosted Solutions. Expertise in Technology Infrastructure Management, Project Delivery Management, solid experience in Transitional, Process and Organizational Change Management, Management of (Architecture, O/S and Middleware Engineering teams) supporting multi...