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Online Resumes with "First Data Corporation"
QUALIFICATION SUMMARY Performance driven with an ability to achieve success and exceed in high-pressured environments. * Proven leadership and team-building skills, coupled with the ability to manage teams in customer service relationships * Implement process developments by eliminating non-value added steps to improve SLAs * Enhance efficiencies for back-office processes, as a result reduced SLA from 187 days to same day p...
Tags for this Online Resume: Quality Assurance, Support, Audit, Back Office, Bankruptcy, Billing, Budgeting, Operations, Problem Solving, Process Improvement, Call Center, Disputes, management, Leadership, Regulatory Compliance, Employee Development
Results-Focused Operations Management Leader Deliver Exceptional Customer Service and Improve Operational Efficiency Provides organizational improvement by driving change and encouraging staff to achieve highest performance potential. Create and implement initiatives to analyze data and deliver business growth, cost reduction, and revenue increase. Skilled in process improvement, building consensus among stakeholders, a...
Highly motivated, high achieving performer and IT professional with expertise in: * Management
UNIX and VI-editor for UNIX RPG PL/I CICS (batch and Online) IBM Mainframe DB2 SQL Hierarchical & Relational Databases COBOL390/370, II Intertest, Expeditor, Abend-Aid SharePoint TSO File Manager and DB Manager Windows/NT, Windows/XP, Windows 7 Endeavor Rational Tools VSAM File Management MVS JCL Query Management Facilities for SQL Platinum Database Manager for SQL