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Online Resumes with "Helpdesk manager"
Summary of Qualifications * Self-motivated IT Manager with over 16 years' experience in the Information Technology field. * Strong history of Software Development Lifecycle (SDLC) management and implementation in both processes and software solutions. * Recognized for treating IT Operations like a business within a business. * Studied and trained in process improvement methods to increase organizational effectiveness and re...
Summary: Managerial * Led 9 analysts-Fashioned Helpdesk Run Book and procedural manual-attained input/review from company Incident Manager-all 9 subordinates trained in acceptable policies * Handled full Life Cycle tier 1 support for client-optimized their business and technical applications created 82 distinct procedures authored statistical reports-cultivated client growth as seen by an increase of support calls from 800 ...
ACCOMPLISHMENTS * Led 2 large title company production center consolidations. * Managed 2 large data center moves. * Implemented program to refurbish company IT hardware saving approx. $50k this year. * Championed the implementation of DELL KACE for managing the corporate computing environment. * I have save the Taxpayers of the City of The Colony consulting fees by serving as an appointed government official on the Technol...
To Manage support team(s) or a critical business applications as a subject matter expert for a major organization.
Tags for this Online Resume: Active Directory, Amazon Web Services, Associate of the Society of Actuaries, Cisco, Cisco ASA Firewall, DHCP (Dynamic Host Configuration Protocol), Firewall, Management, Microsoft Active Directory, Networking
Tags for this Online Resume: Security, Active Directory, Infrastructure, Lan/Wan, Local Area Network, Microsoft Active Directory, Microsoft Windows NT, Network Operations Center, Networking, Policy Development