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Online Resumes with "ITIL Knowledge"
High energy Project lead and Incident Manager with experience in all areas of technology. Loyal, multi-tasking and dedicated. Incident Manager. Responsible for all incidents and root cause analysis on Sev 1 and Sev 2 company-wide.
Areas of Expertise Troubleshooting * Network and Systems Security * Active Directory, ITIL Knowledge * SM9 Ticketing tool, HP Service Center Ticketing tool * Offshore Team Collaboration, Customer Service * Regulatory Compliance * Risk Assessment / Impact Analysis Team and Project Leadership Projects Completed Name : Real Time Programmable Autonomous Vehicle. Year : 2013 Sem VIII (B.E) Description : Final year project to dev...
Executive level healthcare information technology (IT) expert with experience in multiple segments of healthcare, insurance, and government including client-facing leadership, application implementations and systems integration as well as solid, proven project management skills, and managing diverse project teams; prepared to assist your organization exceed its goals via actionable application of variety of skills in busine...