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Online Resumes with "NPS Net Promoter Score"

Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual

Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Cen...

Tags for this Online Resume: Tampa, Customer Service Manager, Operations, Project Management

Featured Profile

VP Customer Services - Professional Services & Product Support

Seeking a Customer Service executive role (Professional Service and/or Product Support) which will be accountable for ensuring service is a competitive advantage that drives increased revenue, profit, customer evangelism, employee inspiration, and operational performance.

Ideal Companies: High Tech SW/HW/Network/Cloud - E.g., IBM, HP, Oracle, SAP, Microsoft, Google, Yahoo, AOL, Avid, Aspect

Tags for this Online Resume: Product Support, Professional Services, Operations Management, Customer Loyalty, Revenue and Profit Management, SaaS, NPS - Net Promoter Score, Turnaround Expert, Process Reengineering, Project Management, Operational Productivity and Efficiency, Employee Loyalty

Vice President - 15 Years of Experience - Near 30252

CAREER HIGHLIGHTS * Awarded "Recruiter of the Year" multiple years from 1990 - 1993 * Awarded "Top Branch of the Year" from 1993 - 1999 * Awarded "Region of the Year in 2000, 2001, 2004, 2006. * Awarded "Most Improved Region of The Year" in 2003 * Awarded "Most Improved Branch of the Year" in 2012. * Awarded "Unsung Hero Award" for growing military student population by 200+% in 2015. * Awarded "Top Region of the Quarter" i...

Tags for this Online Resume: Servant Leader, Strategic Planner, Change Management, Budgeting, Customer Service, Team Builder, P&L Management, Forecasting, Price Negotiator, Results Driven, Positive Culture Builder, Turnaround Expertise

Vice President

PROFILE * Senior Executive to include, Customer Service, Ops and Biz Development. WW orgs with Full P/L. * General Management and Biz Development - Strategic Marketing process multi-year horizon using market, technology, and competitive summaries, to set a vision. Create new services. * Customer Service and Support - Professional Services creating high valued services. Customer Sat and Loyalty using NPS (net promoter score)...

Tags for this Online Resume: Logistics, Manufacturing, Documentation, Plating, Solder, Support, Automation, MRP, Wafer, Management