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Online Resumes with "Numara "
I am looking to lend thought leadership as a Subject Matter Expert, in the field of IT Service Management. This is for process and software technology that helps Companies integrate their IT strategies with the needs of the business and reduce cost.
To continue my IT career and gain additional knowledge relying on past experiences as well as current udpated knowledge (A+ and N+ Certifications)
Tags for this Online Resume: Help Desk; Network Control Operator, Numara TrackIt; HEAT, Active Directory, Move It DMZ, Micro Focus, ES Servers, Es 3270 mEmulation, HP Open View, IBM Main Frame, TSO, Top Secret, RACF, STK, MVS, Cold Fusion, Business Objects, Citrix
Provides technical support for software, hardware, printer issues. Uses Patch Software to update both servers and workstations with the latest security patch updates, update Symantec Virus definitions on various workstations and servers. Provides Payment Card Industry users with password resets and updates reports on the most recent monthly activity with account hires, terminations, password changes, Store Register ...
Tags for this Online Resume: technician, Patch Management, Active Directory, DHCP, network cable patching, network connectivity, technical support, digital phone setup, Symantec Endpoint Protection, Researching, 8118 Southington Dr., process improvement
SUMMARY Professional IT Help Service Desk / Service Desk Manager with extensive experience in Incident Management, Service Level Management, Problem Management, Desktop / Help Desk development and management. Implemented CMDB and other ITIL standards in the areas of Incident Management, Change Management, Service Level Management and Problem Management. Special expertise with call-tracking applications, automated call distr...
Tags for this Online Resume: Change Management, Microsoft Change Management, Management, Desktop Computer, Service Desk, Help Desk Manager, Windows 7, Help Desk, Remedy, ITIL V3, Incident Manager, Change Manager, Serivce Manager, 3D Modelling, Computer Graphics, Animation, Illustration, Film, Themed Environment, Theme Park, Scultptor, Set Design, Museum, Scenic Artist