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Online Resumes with "Service Desk Analyst"
I am an IT professional with over 15 years of support experience. I have worked in many differ-ent fields such as Advertising, Pharmaceutical, and Publishing. I have worked as a team player, and as a single point of contact with little or no supervision. I can support both MacIntosh and PCs systems, and I am familiar with both OS systems. I have also supported networks, telecom systems, and Active Directory. I have the abi...
Service Desk Analyst, and Help Desk
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As a technical support specialist fielding helpdesk calls, supporting automated systems & software programs; I have a strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions. As well as, demonstrating excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing; great phone etiquette. All w...
JUDITH E ROBLES 10507 MT IDA SAN ANTONIO, TX 78213 Summary of Qualifications Provided support for basic and complex technical incident resolution and requests reported to the division help desk. My responsibilities included the initial assessment, triage, research and resolution of incidents and requests regarding the use of application software products and/or infrastructure components. I also provided support for othe...
My long-term goal is to be established with a company whose success and goal-oriented mindset provides outstanding quality for the community and employees. I am a goal-oriented, hands-on, bilingual team member that seeks a responsible position with an organization where my acquired skills and education will be utilized towards full potential and continuing advancement.
Ideal Companies: any kind of tech support job
Tags for this Online Resume: technical
Solutions-focused, team oriented Field Technical Analyst\Engineer with broad-based experience and hands-on skill in the successful implementation of highly effective operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovat...
Tags for this Online Resume: Service Desk Analyst,Citrix, Technical support, GBES, executives worldwide as a Service Desk Analyst • Active Directory administration , IT Technician,WAN/LAN Support, RSA Token ,Active DirectoryWindows OS, , Malware removal,, MS Office,Cisco VPN Client, Service Desk Analyst,Citrix,Hands on support , Black Berry,Technical support, GBES, ,Technician II, Analyst,Citrix, Analyst • Active Directory administration
A results-driven IT professional with extensive experience in engineering, administration and support of information systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Strong “hands on” technical knowledge along with great customer service skills with my MCSE, MCP+I, CCNA and CNA certifications. I have a great track record for diagnosing c...
Tags for this Online Resume: Active Directory, eDirectory, Windows 2008 R2 Server, SLES Linux Server, VMWare ESXi 5, Identity Manager Novell's, GroupWise, Cisco Routing and Switching, MCSE, CCNA, Cisco Unified Call Manager, VMWare ESXi 5.5
I am a IT professional with 22 plus years military service. My expertise are Information Assurance (IA), Service Desk Analyst,and Network Management
Tags for this Online Resume: Wide Area Network, Local Area Network, Consulting, Information Technology, Infrastructure, Microsoft Windows, Windows XP, Lan/Wan, Microsoft Windows XP, Microsoft Access, Sr. Desktop Support, Active Directory, Desktop Support 2 and 3, Patch Management, Enterprise Service Desk Analyst
Responsible for deploying HP's Service Manager, web based four-tier service desk application integrating people process and technology. Automated service desk application to receive events from systems management infrastructure., facilitated and implemented "IT Mobilization for Service Management" support process workshops around incident, problem, service level management, asset, configuration and change management in the ...