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Online Resumes with "Services Delivery Management"
PROFESSIONAL SUMMARY Skilled Service Delivery / People and Project Manager with vast experience in providing administration, support, monitoring and maintenance for services and applications while serving as main "on-call" service level manager. Manage services and lead weekly conference with customer to review/act in escalations, new requirements/projects. Communicate performance measures as needed. Report generator for in...
Tags for this Online Resume: support center lead, project manager, call-center leader, service delivery manager, service level manager, remote, IT Leader, End-user Support, Information Technology, Logistics, Support, Inventory, Management, Project Management, Computer Operator, HR, Human Resources, SAP, Cabling, Documentation, HP, Pc, PC Support, PCS, Personal Computer, Personal Conferencing Specification (PCS), Infrastructure
Business Analyst/Project/Program Lead with over 10 year of experience. Expertise in Business Analysis, Business Process Management, Project Management/Co-ordination, Program Management (On-site & Offshore), Customer Interface, Service Delivery, Management Consulting and Academic Teaching. International work experience in Sweden, Japan, India & US. Domain expertise in Manufacturing, Logistics, Government, Finance-Banking,...
IT Service Delivery Manager looking for an IT Management position where I can demonstrate my leadership skills.
Tags for this Online Resume: Project Management, ITIL , CAPM, Software Engineering, Leadership, Tecnology, Team building, Communication, IBM, Security, Software, IBM AIX, Disaster Recovery, Management, SCO UNIX, System Administration
Victor is a proven self-motivated team player, who works well with both internal teams and clients with near to 13 years’ worth of experience in the storage industry, 3 years of which as a HP employee. His capabilities include but are not limited to the design, installation and implementation of complex storage landscapes. He has a remarkable problem-solving attitude and the capability of overseeing complex problems. He is ...
I aspire to become a Director or VP level contributor and help influence the direction IT takes for the company I work for.
Service Delivery and IT Manager - 15 years I am a self motivated and result driven individual capable of managing large teams and multiple companies.
Tags for this Online Resume: Service Desk Manager, Operations Manager, Service Desk Team Lead, Helpdesk Manager, Quality Manager, Helpdesk Team Lead, Service Delivery Manager, IT Director, Consulting, Desktop Computer
Tags for this Online Resume: Manufacturing, Forecasting, Reporting Tools, Satellite, Training, Workforce Planning, Automation, Capacity Planning, Documentation, Financial, Process Improvement, Supply Chain Management, Team Building, Strategic Planning, Logistics
Tags for this Online Resume: Account Management, Assertive Leader, Transformative, Solution Architecture, Service Delivery Leader, Business Development, Data Center Strategist and Manager, Cloud Strategist, Engineering Management, IT Professional
A Project Management position focusing on IT SDLC Program Development and IT Infrastructure Implementation.
Tags for this Online Resume: IT Project Management, IT Project Manager, Program Manager, Service Delivery Manager, Implementation Manager, Systems Manager, Management, Project Management, SDLC, Services
SUMMARY HIGH-PERFORMING MANAGER WITH MORE THAN 17 YEARS IN a managed services / help desk ENVIRONMENT PROVIDING 24/7 SUPPORT MANAGING MULTIPLE LOCATIONS and PROJECTS ENSURING timely completion and delivery of REQUESTED SERVICES. ACCOMPLISHMENTS * Improved customer satisfaction from 85% to 91% (IMF) * Interfaced with hardware/software engineers to provide permanent solutions for recurring issues (HHS) * Developed standard se...