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Online Resumes with "Services Delivery Management"
Career Highlights * Slashed functional costs for MMC by $5M the first year and another $1M the following. * Maintained 98-99% customer satisfaction levels by reducing PC startup time, promoting first-call issue resolution and self -service portal, and providing first-class client services. * Achieved more than $10M savings in equipment, software, and service expenses through contract and vendor negotiations, services insour...
SUMMARY: * Over 35 years in IT development/support of financial, healthcare, marketing /sales, purchasing and transportation business applications * Robust experience with participation and management of Agile teams using Scrum, SAFE and Kanban * Clarity subject matter expert and successful management of large budgets and forecasting * Extensive experience managing production support/ development teams of 2 to 23 people and...
Tags for this Online Resume: Forecasting, Applications, Purchasing, Infrastructure, Security, Year 2000, agile, scrum, itil, pmp, cross-functional teams, ServiceNow, Kanban, Rally, KPIs, Budget Management, Clarity, scrummaster, PMO, aGILE,SCRUM,Confluence,sharepoint, Confluence, Sharepoint, Powerpoint, Visio, MS Office Suite, Risk and Issue Management, Financial Management
Proficient IT leader seeking a challenging Information Technology position, qualified within the scope of IT Service Delivery, IT Operations Management, Digital Transformation, IT Project Management, IT Governance, IT Offshore Delivery Management. A citizen of the U.S. with an MBA degree from University of Texas. Authorized to work in the United States for any employer. Recent areas of work include IT Service Management, IT...
Tags for this Online Resume: SAP, Business Objects, Data Warehouse, Database, Database Design, Dba (Database Admin), Design Patterns, HR, ITIL, Project Management, Program Management, Account Management, Delivery Management, People Management, FInancial Management, Virtual Teams, Service Excellence, agile
SUMMARY Experienced Information Technology Manager of with a background in hardware, Systems Administration of WINDOWS and Netware OS, datacenter, network equipment and firewalls. Broad range of progressive experience in both technical and managerial aspects of IT Systems Operations and Service Delivery Management with significant Customer-facing experience and a proven track record of identifying and delivering on cost-sav...
Tags for this Online Resume: HP, Wintel, Novell, Novell Netware, Systems Administrator, Team Lead, Technical Lead, Incident Management, Desktop Computer, Support, Cross-Cultural Team Leadership, ITIL Familiarity, Problem Management, Change Management
Profile: Skilled project management professional experienced in making continuous improvements within daily operations by adding efficiency and value through effective communication, organization, leadership and overall vendor relations.
SKILLS SUMMARY My skills and achievements are extensive, and include: Relationship Focused: I build and maintain excellent relationships with everyone inside/outside the team including Key Customer Contacts, Mid-Level to Executives, Potential Customers, Partners, and Vendors
Summary of Qualifications - * Fifteen plus years experience in the IT financial industry managing large technical teams globally and complex concurrent projects across multiple offshore locations, with a broad understanding of both mainframe and distributed systems * Experienced in Business Analysis through supporting multiple corporate lines of business, understanding objective and requirements as well as minimizing impact...