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Online Resumes with "Technical Support Management"

Data Centre Manager - 6 Years of Experience - Near 20855

PROFESSIONAL SUMMARY Sixteen years of technical support experience at a world class IT infrastructure and cloud computing company as a technical support engineer and a technical support manager working to resolve challenging post sales technical support issues and as a program manager driving internal initiatives to provide our customers with a differentiated support experience. I am highly motivated, detail-oriented, and h...

Tags for this Online Resume: Account Management, Compensation, Consulting, Customer Relationship Management, Dell, Engineering, Global Support, Management, Process Improvement, Product Development

ITS Helpdesk Manager

SUMMARY Technical Support Manager with over 20 years' experience providing hardware support and extended application support to include Microsoft Office Suite. ACCOMPLISHMENTS Established inventory and process document for loaner laptops and desktops to be used by employees while their primary system was being serviced. Deployment of Microsoft Office 2007 within strict timeframe and minimal loss of productivity to users. Pa...

Tags for this Online Resume: System Support, Information Technology, Long Term Care, Manufacturing, Medical, Medical Records, Microsoft Windows, Microsoft Windows XP, Patient Care, Services, it jobs, Desktop Support

Manager - 29 Years of Experience - Near 30071

Qualifications: * 20+ years of combined history in customer service, including sixteen years at LSI Corporation in test, technical support and management roles. * Ability to quickly assess situations and take appropriate actions to provide satisfactory solutions. * Managed projects to hire, maintain, rebuild, and transition teams through corporate reorganizations. * Excellent organizational, communication, and problem solvi...

Tags for this Online Resume: Test, Inventory, Hematology, Management, Support, Technical Support, Customer Service, Customer Relationship Management, Distribution, Documentation, automotive, auto parts, management, manager

Application Support

To obtain an IT or customer service based position that will put to use the skills and talents I have acquired in both technical support and management roles. Furthermore, I hope to continue my technical education, either by academic means or through hands on experience, continuing to make myself an asset for my employers. * * Relevant Experience * Silverpop, an IBM Company Atlanta, GA Software Support Engineer 01/13 - 06/1...

Tags for this Online Resume: Management, Health Insurance, Insurance, Defect Tracking, Integrate, Support, Team Lead, Technical Support, User Interface, Cascading Style Sheets

Customer Service Manager - 18 Years of Experience - Near 07607

PROFILE: Sales and Account Management, Client Retention and Expansion, Presentations, Field Service, Technical Support, Installations, Training, Pre and Post Sales Customer Service and Support, Billing and Collections, Office Management

Tags for this Online Resume: Sales, Insurance, Automotive, Training, Billing, Support, Technical Support, Account Manager, Customer Service, Account Management


Areas of Expertise * IT Service Management * Project Management * Change Management * Access Rights Management * SharePoint Administration * Metrics Reporting * Disaster Recovery Management * Moves / Adds / Changes Management * Business Relationship Management

Ideal Companies: Hedge Funds, Invement Banks, Open

Tags for this Online Resume: Customer Relationship Management, Information Technology, Infrastructure, Itil, Application Development, Desk Top Support, Desktop Computer, Disaster Recovery, Distribution, Documentation

Manager - 20 Years of Experience - Near 22193

Tags for this Online Resume: Cellular, Firewall, Forecast, Integrate, Legacy, Product Development, Switches, Wireless, Bridges, Hub

Information Technology Manager - 20 Years of Experience

of success leading and supporting diverse IT operations for high-growth organizations Accomplished versatile professional with a solid track record driving organizational success through the strategic management and support of technology sales infrastructure development and overall IT functions. Demonstrated aptitude the enterprise sales financial services industrial gas solutions development and aero-engine spaces with a w...

Tags for this Online Resume: Data Dictionary, Disaster Recovery, Job Control Language, Management, Project Management, Support, Technical Support, Architect, Banking Industry, Business Acumen, sales

Manager - 24 Years of Experience - Near 60073

ACCOMPLISHMENTS * Consolidated datacenters in Ohio, Pennsylvania, Michigan and Iowa to one centralized location leveraging resources and reducing operating cost while providing opportunities for growth while saving company $800K. * Spearheaded the development of a Data Exchange department providing Data Privacy for sensitive and critical information. Allowed us to provide a new service for critical exchange of data with our...

Tags for this Online Resume: Internal Controls, Outsourcing, Production Control, Risk Assessment, Root Cause Analysis, Support, Management, Infrastructure, Technical Support, Disaster Recovery

System Administrator - 10 Years of Experience - Near 05461

Tags for this Online Resume: Support, Technical Support, Quality, Quality Assurance, Quality Control, Applications, AT&T, Enterprise Applications, Structured Query Language, Systems Administrator

Software Engineer

Ideal Companies: Software Vendors, Startups

Tags for this Online Resume: Linux, Customer Relationship Management, Corrective Actions, VMWare, Cascading Style Sheets, CSS, Guardian, Guardian (Comm Net Sw), HP, HP/UX

- 19 Years of Experience - Near 21047

SUMMARY Senior Technology Analyst with nineteen years of success in customer facing support and integration of network systems and mobile handheld devices. Proven record of effectively troubleshooting issues to resolution and extending application and technology services from corporate headquarters to field operations. Experienced in managing technical upgrades, applications testing, system configuration, installation and m...

Tags for this Online Resume: Connectivity, Network Administration, Networking, Reliability, Security, Support, Technical Support, Documentation, IBM, Medical, linux, it jobs, software