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I'm currently seeking for Workforce Manager position. I am a manager with profound experience in Workforce planning, scheduling, real time management; reporting and analysis for call center production; identifying potential issues and solutions; reviewing gap between performance and goals; identifying opportunities in production to meet financial goals; building and keeping good client relations; developing process to mana...
Ideal Companies: Call Center- Workforce Manager
Tags for this Online Resume: Training, Workforce Management, Leadership, Microsoft Outlook, Scheduling, Management, AVAYA, Business Development, Call Center, Workforce manager, workforce lead, planning, forecasting, IEX, Workforce Software, organization and management, communication, CMS Avaya, E Workforce, Aspect
SUMMARY Energetic hard working, technically skilled competent and committed Analyst with a proven track record of successful portfolio and project delivery. Ability to Identify and implement improvements streamlining processes, systems/ applications, and increase efficiency.
Tags for this Online Resume: Payroll Accountant, Financial Analyst, HRIS, PeopleSoft, System Manager, Workday, ADP, SAP GUI, Accountant, General Ledger Reconciliations, ERP, Success Factor, Business Analyst, General Accountant, Excel, MS Office